Help us build technology for the next era of customer success
What a day at ZapScale looks like
Looking for a challenging and rewarding career at a fast-growing company? We’re building the world’s easiest to use and fastest to implement customer success software. And we’d love to have you!
Join ZapScale: Where Innovation Meets Passion and Success
At ZapScale, we're passionate about making customer success effortless for B2B SaaS companies. We believe in a collaborative, fast-paced environment where every person's contribution makes a real difference. We like to work hard and party harder, but we’re always surrounded by passionate individuals who are dedicated to innovation and making a real impact.
Our Commitment to Excellence
We at ZapScale foster a culture of innovation where your ideas are valued, always. You'll have the opportunity to take ownership of your projects and see them through to completion, for real!
We are a closely knit team who supports each other and celebrates each other’s success. You will have the opportunity to work alongside skilled and talented individuals from diverse backgrounds.
We believe work should be enjoyable! We promote a positive and lighthearted atmosphere where you can collaborate with colleagues and celebrate wins together.
If you thrive in a dynamic environment, ZapScale is the place for you. We're constantly innovating and evolving, so there’s hardly any dull moment.
Why I love ZapScale
Current Job Openings
In this role, you will be responsible for representing our company's product, leveraging your comprehensive knowledge and insights gathered through consumer research, to effectively communicate how our solutions align with customer needs. Your duties will also encompass lead generation and relationship-building, where you will nurture warm prospects and actively seek out new sales opportunities. Additionally, you will play a crucial role in managing and maintaining a pipeline of interested prospects, ensuring a seamless transition to the sales executives for further engagement. Furthermore, your expertise will be pivotal in identifying and implementing best practices for refining the company's lead-generation playbook, contributing to our continued growth and success.
- Cold calls, LinkedIn and email outreach to generate new sales opportunities
- Identify the needs of prospects and trends to create appropriate communication
- Build long-term, trusting relationships with prospects to qualify leads as sales opportunities
- Proactively seek new business opportunities on online communities
- Set up meetings or calls between (prospective) customers and sales manager
- Utilize HubSpot for sales updates, manage pipeline
- Manage and maintain CRM and Outreach tool
- This role may require occasional US shift
- 2-3 years of experience in sales, with a track record of exceeding lead targets
- Strong communication skills via phone and email
- Proven, creative problem-solving approach and strong analytical skills
- Strong desire and ability to move up within a sales organization
- Bachelor’s degree (or equivalent)
- Experience as a sales development representative, with a track record of achieving sales quotas. (We would not mind talking to freshers who are looking to build their career in Sales)
- Proficiency in HubSpot or other CRM software
- Proficiency in outreach tools – Apollo, Justcall.io, Instantly etc.
- Addressing customer inquiries, concerns, and grievances across multiple communication channels such as phone calls, email, messages or live chat.
- Delivering prompt and accurate information to ensure the utmost customer satisfaction.
- Investigating and resolving customer issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution.
- Comprehensive product or service knowledge, including detailed features, availability, and relevant policies or procedures, enables customers to make well-informed decisions.
- Extending technical support to customers encountering difficulties with the product, adeptly troubleshooting problems and guiding them toward effective solutions.
- Cultivating and nurturing positive customer relationships to foster loyalty and instil a sense of trust in the company.
- Maintaining and updating Knowledge Bank to make sure the customer has an updated source of information about everything inside the product.
- Logging customer tickets and creating periodical reports to predict and ascertain areas of improvement within the product.
- Identifying emerging trends, recurring issues, or areas for improvement and providing recommendations to augment the quality of customer service and elevate customer satisfaction levels.
- A bachelor’s degree is preferred, along with working experience in customer handling.
- Workable knowledge in Office tools (Excel, Google sheet, PowerPoint, Slides).
- Good verbal communication and presentation skills.
- A positive, polite, confident, sincere, and friendly disposition.
- The ability to solve problems and to think quickly on your feet.
- The ability to stay calm and composed during stressful conversations.
- Ready to go above and beyond to support customers and your company.
- Flexible mind frame with a high capacity to learn.
- We’re growing and evolving, and you’ll need to come along for the ride.
- Ready to work from office location
- Assist with the development of QA software for our testing facility.
- Help developing test suites, both manual and automated.
- Oversee the production of all software products created by our design and programming team.
- Monitor and review quarterly data based on suppliers’ reports.
- Review and process all purchase orders in accordance with company policy.
- Provide quarterly inspection data and quality assurance reports to senior management.
- Institute development protocols for validation plans.
- Participate in all QA meetings.
- Provide software engineers and developers with necessary analysis tools.
- Bachelor’s Degree in Software Engineering or related field.
- Excellent computer literacy.
- Understanding of QA process for software development, debugging and release.
- Ability to objectively review and qualify objective data.