Zap Your Way To Growth

With The Easiest Customer Success Platform.

Slash Churn, Scale Retention, Supercharge Upsell

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Everything you need for better customer success

Know your customer better

Their needs, wants and desires, know your customer inside out. With 150 data points from 6 sources, get a detailed insight into your customer.

Segment customers, track product adoption, value and more.

Here's how we can help:

ZapScale - Get Deep Insights Into Your Customer Portfolio

Trusted by many

Bhanu Pratap

Customer Success Manager

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

Gaurav Sabharwal

Co-Founder, CEO

We partnered with ZapScale as it is built by ex SaaS founders and addresses the most important Customer Success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

Simarjeet Singh

Customer Success Manager

ZapScale helps me to prioritize my daily activities as a Customer Success Manager. It is the first thing I log into when I start my day and the last thing I log out of when I finish. ZapScale has made my daily tasks easy to prioritize, manage and execute. A significantly important tool for any CSM.


Turn your Customer Success Team into Avengers with these superpowers!

40 Out-of-the-box

Health KPIs

Track customer health the day you launch

50 Pre-built

CS Playbooks

Be ready with a solution for every problem

0 code Business

Outcome setup

Build valueable customer outcomes in a snap

1 Day

Onboarding

Get up and running in 3, 2, 1

Unlimited

User Logins

Bring your whole company along

Loved by the Customer Success teams at:

affable_aieklipsejop
survey_2_connecttaggboxvaluefy
wegotxenozoconut

and many more…

Watch 3 cool stories of day to day CS problems and how ZapScale solves them...

Say hello to CSM Buddies Alan & Zo!

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Story #1

They’re building customer health score formula

Easily integrated all your internal apps with ZapScale. With ZapScale’s 40+ pre-built KPIs, get all your customer and user health information on day 1.

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Story #2

Setting Up Playbooks To Run CS Ops!

Scale your CS Ops in no time. With ZapScale 50 pre-built playbooks, set up automated emails and tasks based on customer health.

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Story #3

Measuring Customer Outcomes From Product Use Cases

Set up outcome goals for your customers with no tech dependancy. With ZapScale’s outcome tracking builder, champion value realisation for your customers

Be like Zo? Use Zapscale

Security certifications & compliance.

Security certifications & compliance.

We make sure your data is safe and secure.

Zapscale easily integrates with:

salesforce
chargebee
outlook
gmail
jira
zendesk
salesforce
chargebee
outlook
gmail
jira
zendesk
salesforce
chargebee
outlook
gmail
jira
zendesk
salesforce
chargebee
outlook
gmail
jira
zendesk
pipedrive
hubspot
zoho
freshdesk
stripe
pipedrive
hubspot
zoho
freshdesk
stripe
pipedrive
hubspot
zoho
freshdesk
stripe
pipedrive
hubspot
zoho
freshdesk
stripe

and many more…

Crafting & Curating Content For You, With You!

7 Effective Customer Retention Strategies for SaaS

7 Effective Customer Retention Strategies for SaaS

In a fiercely competitive landscape (especially in SaaS), and user expectations continue to evolve, SaaS providers must prioritize effective customer retention tactics to ensure sustained growth and profitability.

25 September, 2023

The Ultimate Guide to Customer Success Management

The Ultimate Guide to Customer Success Management

Customer Success is not just about selling a product or providing support; it's a promise brought to life, guiding customers toward success while ensuring a delightful journey

21 September, 2023

A Comprehensive Guide To Measuring Customer Satisfaction Score (CSAT)

A Comprehensive Guide To Measuring Customer Satisfaction Score (CSAT)

Customer Satisfaction (CSAT) is a critical metric utilized by businesses to assess the level of satisfaction their customers have with a specific product and/or service.

12 September, 2023

Zap it Up Like Zo!