Zap Your Way To Growth

With The Easiest Customer Success Platform.

Slash Churn, Scale Retention, Supercharge Upsell

Everything you need for better customer success

Know your Customer better

Run your CS Ops better

Get better business insights

Know your customer better

Their needs, wants and desires, know your customer inside out. With 150 data points from 6 sources, get a detailed insight into your customer.

Segment customers, track product adoption, value and more.

Here's how we can help:

Trusted by many

Bhanu Pratap

Customer Success Manager

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

Gaurav Sabharwal

Co-Founder, CEO

We partnered with ZapScale as it is built by ex SaaS founders and addresses the most important Customer Success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

Simarjeet Singh

Customer Success Manager

ZapScale helps me to prioritize my daily activities as a Customer Success Manager. It is the first thing I log into when I start my day and the last thing I log out of when I finish. ZapScale has made my daily tasks easy to prioritize, manage and execute. A significantly important tool for any CSM.

Bhanu Pratap

Customer Success Manager

Gaurav Sabharwal

Co-Founder, CEO

Simarjeet Singh

Customer Success Manager

Turn your Customer Success Team into Avengers with these superpowers!

40 Out-of-the-box

Health KPIs

Track customer health the day you launch

50 Pre-built

CS Playbooks

Be ready with a solution for every problem

0 code Business

Outcome setup

Build valueable customer outcomes in a snap

1 Day

Onboarding

Unlimited

User Logins

Watch 3 cool stories of day to day CS problems and how ZapScale solves them...

Say hello to CSM Buddies Alan & Zo!

Story #1

They’re building customer health score formula

Easily integrated all your internal apps with ZapScale. With ZapScale’s 40+ pre-built KPIs, get all your customer and user health information on day 1.

Story #2

Setting Up Playbooks To Run CS Ops!

Scale your CS Ops in no time. With ZapScale 50 pre-built playbooks, set up automated emails and tasks based on customer health.

Story #3

Measuring Customer Outcomes From Product Use Cases

Set up outcome goals for your customers with no tech dependancy. With ZapScale’s outcome tracking builder, champion value realisation for your customers