The customer success platform for B2B SaaS

Easiest to use and fastest to implement, ZapScale gives the deepest customer insights to growing CS teams.

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Spyne
AdIntelle
Taggshop
adrenalin
eklipse
peoplestrong
simplismart
zenduty
itilite
hyperverge
phyllo
brandintelle
jop
zoconut
Datoms
practicebynumbers
xebo
survey2connect
tagbox
Freightify
Inven
Astra
nakad
algoshack
zluri
extraaedge
convin
caresmartz
singleinterface
Spyne
AdIntelle
Taggshop
adrenalin
eklipse
peoplestrong
simplismart
zenduty
itilite
hyperverge
phyllo
brandintelle
jop
zoconut
Datoms
practicebynumbers
xebo
survey2connect
tagbox
Freightify
Inven
Astra
nakad
algoshack
zluri
extraaedge
convin
caresmartz
singleinterface
ZAPSCALE MAKES CUSTOMER SUCCESS Easier, Faster and Deeper Make your Customer Success the guiding light for your business with improved visibility, productivity and forecast. 
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Enhance customer visibility
With 150 data points from 6 sources, get a detailed insight into your customer.Segment customers, track product adoption, value and more.
  • 360 degree customer view with segmentation
  • Deepest health analytics with pre-built and custom KPIs
  • Track product adoption with zero dev effort
02%Churn Reduction
40%Increase in Product Adoption
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Enhance customer visibility
Improve CS team productivity
automate
Improve CS team productivity
Automate your customer success operations for improved communication, productivity and scalability.
  • Automated workflows and pre-built playbooks
  • Success plans for focused customer goals
  • Easy task management and customer prioritisation
30%Improvement in CS team productivity
90%Reduction in data collation efforts
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analytics
Deep Performance Analytics
Understand your customer and business performance trends over time and forecast revenue with improved accuracy
  • Get a holistic business overview
  • AI-powered churn and upsell prediction
  • Understand product and business trends
90%Revenue forecast accuracy
05%Increase in upsell revenue
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Deep Performance Analytics
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Get started on your journey to make CS easyTrack Your Most Important Metrics To Drive Growth And Loyalty Book a Demo

TESTIMONIALSTrusted by Many

Gaurav Sabharwal

Co-Founder, CEO

JOP

ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

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Bhanupratap Rana

Customer Success Manager

JOP

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

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Simarjeet Singh

Software Test Engineer

Zoconut

With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.

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Neeraj Singal

Chief Executive Officer

Taggbox

Zapscale is assisting our CSM team in managing customers effectively. We can measure the health, popular features, and overall performance of any account.

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Sajal Mishra

Customer Success Manager

Taggbox

ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.

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Sreeram Raj

Customer Success Manager

WeGoT Utility Solutions

ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.

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Shanmuga Priya VS

Customer Success Manager

WEGoT Utility Solutions

The biggest benefit that we got from Zapscale is customer activity tracking. Before Zapscalewe use to drop of a few balls here and there, but now we have complete control over it, and this has helped us improve our customer experience.

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Thooyavan Manivaasakar

Vice President Of Engineering

Survey2Connect

ZapScale is a great tool to build your CS strategy around. Over the past year of using it, we have discovered its immense value in efficiently managing our customer success efforts. It has proven to be a highly useful asset, empowering us to deliver exceptional support and ensure the success of our valued customers.

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Tanya Gupta

Customer Success Executive

Survey2Connect

ZapScale has elevated our customer success to new heights through its in-depth customer visibility and thorough analysis of our customer data. Their support is impressively responsive, and we’ve always received prompt and highly effective solutions.

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Purvasha Gupta

Customer Success Manager

Survey2Connect

ZapScale empowers Customer Success teams to efficiently oversee their portfolio. With ZapScale's intuitive dashboards, we can easily identify potential risks and opportunities, enabling us to provide proactive support for our valued customers.

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Priyesh Ghamandi

VP, Product

XEBO.ai

We have been able to build our CS around ZapScale. Zapscale helps us to setup our process better for growth and faster fr our cs department.

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Akanksha Pandaw

Customer Success Manager

HyperVerge

The benefit for us has been proactively approaching our customers with solution that they need, it would have not been possible without Zapscale.

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ONBOARDINGOnboard on ZapScale
in 1 day
Complete onboarding onto ZapScale in 12 hours = 99% faster than all other CS tools in the known universe
Step 1Create Zapscale Account
create-zapscale-account
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INTEGRATIONZapScale integrates easily with all your favourite apps
gmail
slack
intercom
zendesk
segment
pendo
hubspot
jira
mixpanel
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SECURITY & COMPLIANCE We make sure your data is safe and secure.
Data security is our top priority
Security certifications & compliance.
security-shield Bi-annual VAPT security auditsecurity-shield Data access policysecurity-shield On-demand issue loggingsecurity-shield Audit logging & monitoringsecurity-shield Complete encryptionsecurity-shield US data servers
Simplify your customer success operations with the easiest customer success platform.  Get Started