Zap Your Way To Growth

With The Easiest Customer Success Platform.

Slash Churn, Scale Retention, Supercharge Upsell

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Everything you need for better customer success

Know your customer better

Their needs, wants and desires, know your customer inside out. With 150 data points from 6 sources, get a detailed insight into your customer.

Segment customers, track product adoption, value and more.

Here's how we can help:

ZapScale - Get Deep Insights Into Your Customer Portfolio

Trusted by many

Bhanu Pratap

Customer Success Manager

JOP

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

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Gaurav Sabharwal

Co-Founder, CEO

JOP

ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

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Simarjeet Singh

Software Test Engineer

Zoconut

With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.

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Sajal Mishra

Customer Success Manager

Taggbox

ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.

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Sreeram Raj

Customer Success Manager

WeGoT Utility Solutions

ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.

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Turn your Customer Success Team into Avengers with these superpowers!

40 Out-of-the-box

Health KPIs

Track customer health the day you launch

50 Pre-built

CS Playbooks

Be ready with a solution for every problem

0 code Business

Outcome setup

Build valueable customer outcomes in a snap

1 Day

Onboarding

Get up and running in 3, 2, 1

Unlimited

User Logins

Bring your whole company along

Loved by the Customer Success teams at:

affable_aieklipsejop
survey_2_connecttaggboxvaluefy
wegotxenozoconut

and many more…

Watch 3 cool stories of day to day CS problems and how ZapScale solves them...

Say hello to CSM Buddies Alan & Zo!

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Story #1

They’re building customer health score formula

Easily integrated all your internal apps with ZapScale. With ZapScale’s 40+ pre-built KPIs, get all your customer and user health information on day 1.

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Story #2

Setting Up Playbooks To Run CS Ops!

Scale your CS Ops in no time. With ZapScale 50 pre-built playbooks, set up automated emails and tasks based on customer health.

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Story #3

Measuring Customer Outcomes From Product Use Cases

Set up outcome goals for your customers with no tech dependancy. With ZapScale’s outcome tracking builder, champion value realisation for your customers

Be like Zo? Use Zapscale

Security certifications & compliance.

Security certifications & compliance.

We make sure your data is safe and secure.

Zapscale easily integrates with:

salesforce
chargebee
outlook
gmail
jira
zendesk
salesforce
chargebee
outlook
gmail
jira
zendesk
salesforce
chargebee
outlook
gmail
jira
zendesk
salesforce
chargebee
outlook
gmail
jira
zendesk
pipedrive
hubspot
zoho
freshdesk
stripe
pipedrive
hubspot
zoho
freshdesk
stripe
pipedrive
hubspot
zoho
freshdesk
stripe
pipedrive
hubspot
zoho
freshdesk
stripe

and many more…

Crafting & Curating Content For You, With You!

Transforming Your Startup with a Customer-Centric Mindset

Transforming Your Startup with a Customer-Centric Mindset

This webinar was organised by The CS Mentor (Ankit Aggarwal), sponsored by ZapScale. The special guest was none other than Rick Adams. Rick is the founder and CEO of Practical CSM. Practical CSM provides consultancy, training, and certification services for Customer Success professionals - helping them to become both more productive and more effective in their roles. Adams has over 25 years experience of working in the IT industry. Adams’ recent work includes developing and delivering a global

3 December, 2023

Customer Retention Cost: How to Reduce CRC and Drive Growth

Customer Retention Cost: How to Reduce CRC and Drive Growth

Every company appreciates it when clients engage in repeat buying. This indicates that customers are satisfied with the provided products and services.

30 November, 2023

Customer Acquisition Cost: How To Calculate And Optimize Your 
Marketing Budget

Customer Acquisition Cost: How To Calculate And Optimize Your Marketing Budget

In this article, we talk about efficient marketing with our comprehensive guide on Customer Acquisition Cost (CAC). Learn step-by-step methods to calculate and optimize your marketing budget.

30 November, 2023

Zap it Up Like Zo!