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With The Easiest Customer Success Platform.
Everything you need for better customer success
Know your Customer better
Run your CS Ops better
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Know your customer better
Their needs, wants and desires, know your customer inside out. With 150 data points from 6 sources, get a detailed insight into your customer.
Segment customers, track product adoption, value and more.
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Trusted by many
Gaurav Sabharwal
Co-Founder, CEO
JOP
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
Bhanu Pratap
Customer Success Manager
JOP
ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.
Simarjeet Singh
Software Test Engineer
Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.
Simarjeet Singh
Software Test Engineer
Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.
Sajal Mishra
Customer Success Manager
Taggbox
ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.
Sreeram Raj
Customer Success Manager
WeGoT Utility Solutions
ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.
Bhanu Pratap
Customer Success Manager
JOP
ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.
Gaurav Sabharwal
Co-Founder, CEO
JOP
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
Simarjeet Singh
Software Test Engineer
Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.
Sajal Mishra
Customer Success Manager
Taggbox
ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.
Sreeram Raj
Customer Success Manager
WeGoT Utility Solutions
ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.
Turn your Customer Success Team into Avengers with these superpowers!
40 Out-of-the-box
Health KPIs
50 Pre-built
CS Playbooks
0 code Business
Outcome setup
1 Day
Onboarding
Unlimited
User Logins
Loved by the Customer Success teams at:
and many more…
Watch 3 cool stories of day to day CS problems and how ZapScale solves them...
Say hello to CSM Buddies Alan & Zo!
Story #1
They’re building customer health score formula
Easily integrated all your internal apps with ZapScale. With ZapScale’s 40+ pre-built KPIs, get all your customer and user health information on day 1.
Security certifications & compliance.
We make sure your data is safe and secure.
Zapscale easily integrates with:
and many more…
Crafting & Curating Content For You, With You!
Transforming Your Startup with a Customer-Centric Mindset
This webinar was organised by The CS Mentor (Ankit Aggarwal), sponsored by ZapScale. The special guest was none other than Rick Adams. Rick is the founder and CEO of Practical CSM. Practical CSM provides consultancy, training, and certification services for Customer Success professionals - helping them to become both more productive and more effective in their roles. Adams has over 25 years experience of working in the IT industry. Adams’ recent work includes developing and delivering a global
3 December, 2023
Customer Retention Cost: How to Reduce CRC and Drive Growth
Every company appreciates it when clients engage in repeat buying. This indicates that customers are satisfied with the provided products and services.
30 November, 2023
Customer Acquisition Cost: How To Calculate And Optimize Your Marketing Budget
In this article, we talk about efficient marketing with our comprehensive guide on Customer Acquisition Cost (CAC). Learn step-by-step methods to calculate and optimize your marketing budget.
30 November, 2023