Make your Customer Success Better

Key features that make ZapScale the easiest customer success platform.

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Know your customer better

Know your customer better

  • Customer 360 view
  • Health Analytics
  • Account Segmentation
  • Outcome Tracking
Run your CS ops better

Run your CS ops better

  • Success Playbook
  • Contextual Messaging
  • Task management
Get better business insights

Get better business insights

  • Business Overview
  • Prediction Alerts
  • Trend Analytics

Know Your Customers

Customer 360Health AnalyticsAccount SegmentationOutcome Tracking

An eagle eye in a world full of fragmented data

  • Get a unified view of all customer data.
  • Witness magic at your fingertips with integrated data through various customer touch points from your product, CRM, tickets, feature requests, billing and invoicing, emails and customer comms.
  • Uncover actionable customer & user insights with the most powerful analytics.

Automate Your CS

Success PlaybookContextual MessagingTask Management

Never miss any important customer update and set up resolution steps - all in just a few minutes!

  • Streamline your Ops with custom triggers. Auto-create & assign tasks, actions, messages, and emails.
  • Automate customer engagements & internal processes for improved consistency, efficiency, and scalability.
  • Create success plays based on health, lifecycle events like QBRs, segments or risks, and opportunities.

Get Better Business Insights

Business OverviewPrediction AlertsTrend Analytics

Create a customer command center

  • Pivot on customer-focused model by aligning around a centralized command center.
  • Track business health, NRR, churn, product usage, and feature usage to spot business gaps.
  • Unlock a new pipeline source and showcase the impact of CS on revenue growth with Customer Success Qualified Leads.

Trusted by many

Bhanu Pratap

Customer Success Manager


ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.


Gaurav Sabharwal

Co-Founder, CEO


ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.


Simarjeet Singh

Software Test Engineer


With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.


Sajal Mishra

Customer Success Manager


ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.


Sreeram Raj

Customer Success Manager

WeGoT Utility Solutions

ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.



We make sure your data is safe and secure.
Data security is our top priority
Security certifications & compliance.

Get started on your journey to make CS easy

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