Make your Customer Success Better

Key features that make ZapScale the easiest customer success platform.

Know your customer better

Know your customer better

  • Customer 360 view
  • Health Analytics
  • Account Segmentation
  • Outcome Tracking
Run your CS ops better

Run your CS ops better

  • Success Playbook
  • Contextual Messaging
  • Task management
Get better business insights

Get better business insights

  • Business Overview
  • Prediction Alerts
  • Trend Analytics

Know Your Customers

Customer 360Health AnalyticsAccount SegmentationOutcome Tracking

An eagle eye in a world full of fragmented data

  • Get a unified view of all customer data.
  • Witness magic at your fingertips with integrated data through various customer touch points from your product, CRM, tickets, feature requests, billing and invoicing, emails and customer comms.
  • Uncover actionable customer & user insights with the most powerful analytics.
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Automate Your CS

Success PlaybookContextual MessagingTask Management

Never miss any important customer update and set up resolution steps - all in just a few minutes!

  • Streamline your Ops with custom triggers. Auto-create & assign tasks, actions, messages, and emails.
  • Automate customer engagements & internal processes for improved consistency, efficiency, and scalability.
  • Create success plays based on health, lifecycle events like QBRs, segments or risks, and opportunities.
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Get Better Business Insights

Business OverviewPrediction AlertsTrend Analytics

Create a customer command center

  • Pivot on customer-focused model by aligning around a centralized command center.
  • Track business health, NRR, churn, product usage, and feature usage to spot business gaps.
  • Unlock a new pipeline source and showcase the impact of CS on revenue growth with Customer Success Qualified Leads.
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Trusted by many

Bhanu Pratap

Customer Success Manager

JOP

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

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Gaurav Sabharwal

Co-Founder, CEO

JOP

ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

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Simarjeet Singh

Software Test Engineer

Zoconut

With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.

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Sajal Mishra

Customer Success Manager

Taggbox

ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.

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Sreeram Raj

Customer Success Manager

WeGoT Utility Solutions

ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.

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Security certifications & compliance.

Security certifications & compliance.

We make sure your data is safe and secure.

Get started on your journey to make CS easy