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Make your Customer Success Better

Key features that make ZapScale the easiest customer success platform.

Know your customer better

Know your customer better

  • Customer 360 view
  • Health Analytics
  • Account Segmentation
  • Outcome Tracking
Run your CS ops better

Run your CS ops better

  • Success Playbook
  • Contextual Messaging
  • Task management
Get better business insights

Get better business insights

  • Business Overview
  • Prediction Alerts
  • Trend Analytics

Know Your Customers

Customer 360Health AnalyticsAccount SegmentationOutcome Tracking

  • An eagle eye in a world full of fragmented data

    • Get a unified view of all customer data.
    • Witness magic at your fingertips with integrated data through various customer touch points from your product, CRM, tickets, feature requests, billing and invoicing, emails and customer comms.
    • Uncover actionable customer & user insights with the most powerful analytics.
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Automate Your CS

Success PlaybookContextual MessagingTask Management

  • Never miss any important customer update and set up resolution steps - all in just a few minutes!

    • Streamline your Ops with custom triggers. Auto-create & assign tasks, actions, messages, and emails.
    • Automate customer engagements & internal processes for improved consistency, efficiency, and scalability.
    • Create success plays based on health, lifecycle events like QBRs, segments or risks, and opportunities.
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Get Better Business Insights

Business OverviewPrediction AlertsTrend Analytics

  • Create a customer command center

    • Pivot on customer-focused model by aligning around a centralized command center.
    • Track business health, NRR, churn, product usage, and feature usage to spot business gaps.
    • Unlock a new pipeline source and showcase the impact of CS on revenue growth with Customer Success Qualified Leads.
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Trusted by many

Bhanu Pratap

Customer Success Manager

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

Gaurav Sabharwal

Co-Founder, CEO

We partnered with ZapScale as it is built by ex SaaS founders and addresses the most important Customer Success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.


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Security certifications & compliance.

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