Customer churn is the most common challenge for SaaS businesses. Did you know a 1% reduction in churn can improve your revenue by 38% over 3 years?
How can ZapScale help?
Slash churn with impeccable customer health visibility and churn prediction
HEALTH ANALYTICS
Find out which customers and users are unhappy
Unhappy customers are the first ones to churn. Get customer health data from day 1 with pre-built 40 KPI health score framework, powered with data analytics to know usage score, ticketing score, feature request score and more.
PREDICTIVE ALERTS
Catch your customers before they fall - prevention is better
Identify customer churn threats and upsell opportunities with ZapScale’s AI model. Know which customers are likely to churn so you can give them extra TLC. Plus, accurately forecast your business revenue.
TREND ANALYTICS
Find out churn and retention trends over time
Monitor your churn and upsell trends over weeks, months and quarters. Identify macro and micro trends in your product and overall business.
BUSINESS OVERVIEW
NRR, GRR, MRR at your fingertips
Track your monthly, quarterly and yearly Net Retention Rate and Growth Retention Rate all the time. Make your business customer-focused by aligning around a single centralized command center.
Loved by the Customer Success teams at:
and many more…
Gaurav Sabharwal
Co-Founder, CEO
JOP
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
Bhanu Pratap
Customer Success Manager
JOP
ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.
Simarjeet Singh
Software Test Engineer
Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.
Simarjeet Singh
Software Test Engineer
Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.
Sajal Mishra
Customer Success Manager
Taggbox
ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.
Sreeram Raj
Customer Success Manager
WeGoT Utility Solutions
ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.
Bhanu Pratap
Customer Success Manager
JOP
ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.
Gaurav Sabharwal
Co-Founder, CEO
JOP
ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.
Simarjeet Singh
Software Test Engineer
Zoconut
With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.
Sajal Mishra
Customer Success Manager
Taggbox
ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.
Sreeram Raj
Customer Success Manager
WeGoT Utility Solutions
ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.