Accurately Predict And Reduce Your Customer Churn Using Historical Data

Book a Product Demo

Customer churn is the most common challenge for SaaS businesses. Did you know a 1% reduction in churn can improve your revenue by 38% over 3 years?

How can ZapScale help?

Slash churn with impeccable customer health visibility and churn prediction

customer-360.webp

HEALTH ANALYTICS

Find out which customers and users are unhappy

Unhappy customers are the first ones to churn. Get customer health data from day 1 with pre-built 40 KPI health score framework, powered with data analytics to know usage score, ticketing score, feature request score and more.

predictive-alerts.webp

PREDICTIVE ALERTS

Catch your customers before they fall - prevention is better

Identify customer churn threats and upsell opportunities with ZapScale’s AI model. Know which customers are likely to churn so you can give them extra TLC. Plus, accurately forecast your business revenue.

trend-analytics.webp

TREND ANALYTICS

Find out churn and retention trends over time

Monitor your churn and upsell trends over weeks, months and quarters. Identify macro and micro trends in your product and overall business.

business-overview.webp

BUSINESS OVERVIEW

NRR, GRR, MRR at your fingertips

Track your monthly, quarterly and yearly Net Retention Rate and Growth Retention Rate all the time. Make your business customer-focused by aligning around a single centralized command center.

Turn your Customer Success from reactive to proactive with ZapScale

Loved by the Customer Success teams at:

taggbox
wegot
zoconut
talview
valuefy
eklipse
jop
adrenalin
practicebynumbers
caresmartz360
hyperverge
phyllo
singleinterface
xebo
zluri
ezee
brandintelle
extraaedge
peoplestrong
convin
survey2connect
algoshack
izooto
nakad
taggbox
wegot
zoconut
talview
valuefy
eklipse
jop
adrenalin
practicebynumbers
caresmartz360
hyperverge
phyllo
singleinterface
xebo
zluri
ezee
brandintelle
extraaedge
peoplestrong
convin
survey2connect
algoshack
izooto
nakad

Bhanu Pratap

Customer Success Manager

JOP

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

g2-logo

Gaurav Sabharwal

Co-Founder, CEO

JOP

ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

g2-logo

Simarjeet Singh

Software Test Engineer

Zoconut

With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.

g2-logo

Sajal Mishra

Customer Success Manager

Taggbox

ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.

g2-logo

Sreeram Raj

Customer Success Manager

WeGoT Utility Solutions

ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.

g2-logo

Want to see a product tour?

Book a Demo