Elevate Customer Experience With Proactive Customer Engagement

Effectively stay on top of all the customer-related tasks, no matter the size of your customer portfolio

Facing challenges in sustaining proactive customer success?

Sarah is an experienced Customer Success Manager with a knack for making customers happy. Her role requires her to identify pitfalls and challenges within the customer journey and proactively avoid them before they become a problem.

However, over time, her customer portfolio has grown. With customer data scattered across multiple excel sheets and disconnected documents, proactively engaging with all the customers while juggling with a multitude of responsibilities has turned into a significant challenge for her.

Now Sarah finds herself trapped in a cycle of playing catch-up and firefighting which depletes her valuable time, her productivity and her ability to foster a proactive approach to customer success.

How can Sarah manage her customers better?

Sarah's efficiency could soar with a unified, personalized view of customer action items and pivotal insights across her portfolio. Equipped with pre-designed customer health scoring frameworks and automated playbooks, she could effortlessly identify risks, seize opportunities, and foster proactive customer engagement to drive better customer success.

How can ZapScale help?

Slash churn with impeccable customer health visibility and churn prediction

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CUSTOMER 360

All customer data on your fingertips

Get data from all primary customer touchpoints in a single view. Monitor customer and user health with ZapScale’s 40 pre-built KPIs to prioritize customers based on their needs and preference.

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SUCCESS PLAYBOOK

Streamline your ops to drive proactive customer success

Proactively address customer issues with real-time alerts linked to changes in customer health data. Make your engagements more targeted and personalised with easy customer segmentation.

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TASK MANAGEMENT

Organise your life better with work control

Level up your task management capabilities with Zapbook. Access a single, tailored, and prioritised view of all of your crucial insights and action items for your customer portfolio.

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OUTCOME TRACKING

Compare business outcome targets vs achieved

Get access to customer behaviour on your product. Create and track custom product outcome journeys for customer segments to find and resolve downward trends in real-time.

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PREDICTION ALERTS

Avoid unexpected surprises from your customers

Make informed decisions based on accurate predictions of customer churn possibilities and upsell opportunities fuelled by ZapScale’s 40-dimension AI model.

Turn your CS from reactive to proactive with ZapScale

Loved by the Customer Success teams at:

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wegotxenozoconut

and many more…

Bhanu Pratap

Customer Success Manager

JOP

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

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Gaurav Sabharwal

Co-Founder, CEO

JOP

ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

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Simarjeet Singh

Software Test Engineer

Zoconut

With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.

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Sajal Mishra

Customer Success Manager

Taggbox

ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.

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Sreeram Raj

Customer Success Manager

WeGoT Utility Solutions

ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.

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