Elevate Customer Experience With Proactive Customer Engagement

Effectively stay on top of all the customer-related tasks, no matter the size of your customer portfolio

Facing challenges in sustaining proactive customer success?

Sarah is an experienced Customer Success Manager with a knack for making customers happy. Her role requires her to identify pitfalls and challenges within the customer journey and proactively avoid them before they become a problem.

However, over time, her customer portfolio has grown. With customer data scattered across multiple excel sheets and disconnected documents, proactively engaging with all the customers while juggling with a multitude of responsibilities has turned into a significant challenge for her.

Now Sarah finds herself trapped in a cycle of playing catch-up and firefighting which depletes her valuable time, her productivity and her ability to foster a proactive approach to customer success.

How can Sarah manage her customers better?

Sarah's efficiency could soar with a unified, personalized view of customer action items and pivotal insights across her portfolio. Equipped with pre-designed customer health scoring frameworks and automated playbooks, she could effortlessly identify risks, seize opportunities, and foster proactive customer engagement to drive better customer success.

How can ZapScale help?

Slash churn with impeccable customer health visibility and churn prediction



All customer data on your fingertips

Get data from all primary customer touchpoints in a single view. Monitor customer and user health with ZapScale’s 40 pre-built KPIs to prioritize customers based on their needs and preference.



Streamline your ops to drive proactive customer success

Proactively address customer issues with real-time alerts linked to changes in customer health data. Make your engagements more targeted and personalised with easy customer segmentation.



Organise your life better with work control

Level up your task management capabilities with Zapbook. Access a single, tailored, and prioritised view of all of your crucial insights and action items for your customer portfolio.



Compare business outcome targets vs achieved

Get access to customer behaviour on your product. Create and track custom product outcome journeys for customer segments to find and resolve downward trends in real-time.



Avoid unexpected surprises from your customers

Make informed decisions based on accurate predictions of customer churn possibilities and upsell opportunities fuelled by ZapScale’s 40-dimension AI model.

Turn your CS from reactive to proactive with ZapScale

Loved by the Customer Success teams at:


and many more…

Bhanu Pratap

Customer Success Manager

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

Gaurav Sabharwal

Co-Founder, CEO

We partnered with ZapScale as it is built by ex SaaS founders and addresses the most important Customer Success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

Simarjeet Singh

Customer Success Manager

ZapScale helps me to prioritize my daily activities as a Customer Success Manager. It is the first thing I log into when I start my day and the last thing I log out of when I finish. ZapScale has made my daily tasks easy to prioritize, manage and execute. A significantly important tool for any CSM.

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