Get Deeper Insights Into Your Customers And Users Through Behavioural Data

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Did you know companies with a strong customer focus are 60% more likely to be profitable?
(Source: Bain & Company)

How can ZapScale help?

Improve customer visibility with 150 data-points from 6 data sources in a snap!

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CUSTOMER 360

All customer data in one place

Get deep visibility of your customer with integrated data through all customer touch points. Ranging from product usage to ticketing, feature requests, communications and invoicing.

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ACCOUNT SEGMENTATION

Segment your customers your way - compare like for like

Slice and dice your customers’ data how you’d like to see it - based on ARR, lifecycle stage, engagement strategy and many more, allowing you to compare the right cohorts!

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HEALTH ANALYTICS

Get key customer metrics from day 1 - no setup needed

View customer health data on the first day of ZapScale with a pre-configured health score framework of 40 KPIs. No long drawn setup times.

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OUTCOME TRACKING

Find out if your customers are getting value

Tag individual features or product use-cases with a no-code DIY tracker for customer segments and easily understand your product adoption and time to value.

Turn your Customer Success from reactive to proactive with ZapScale

Loved by the Customer Success teams at:

Spyne
AdIntelle
Taggshop
adrenalin
eklipse
peoplestrong
simplismart
zenduty
itilite
hyperverge
phyllo
brandintelle
jop
zoconut
Datoms
practicebynumbers
xebo
survey2connect
tagbox
Freightify
Inven
Astra
nakad
algoshack
zluri
extraaedge
convin
caresmartz
singleinterface
Spyne
AdIntelle
Taggshop
adrenalin
eklipse
peoplestrong
simplismart
zenduty
itilite
hyperverge
phyllo
brandintelle
jop
zoconut
Datoms
practicebynumbers
xebo
survey2connect
tagbox
Freightify
Inven
Astra
nakad
algoshack
zluri
extraaedge
convin
caresmartz
singleinterface

Bhanu Pratap

Customer Success Manager

JOP

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

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Gaurav Sabharwal

Co-Founder, CEO

JOP

ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

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Simarjeet Singh

Software Test Engineer

Zoconut

With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.

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Sajal Mishra

Customer Success Manager

Taggbox

ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.

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Sreeram Raj

Customer Success Manager

WeGoT Utility Solutions

ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.

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