Track Your Most Important Metrics To Drive Growth With Loyalty

Gone are the days of growth at all costs, improve your Net Revenue Retention Rate to stay relevant

Growth vs Loyalty, do you struggle with finding a balance?

Raghav started his B2B SaaS business 2 years ago. He raised VC money and after a year, of incubation and building the product, he launched it to the market.

The initial few customers were a breeze for Raghav. He was hands-on. And in a quest for growth he spent extensively on marketing and acquiring more customers, quicker.

However, when the time came for renewals, Raghav noticed a dip in customers renewing. His investors started to question the product and the low retention rate. So busy with acquisition, Raghav had lost sight of his current customers.

He had not seen this coming.

How can Raghav improve his company’s NRR?

It would help if Raghav had key business metrics (NRR, GRR, Churn Rate) easily available for him to see, regularly. It would also help if he could look at health and revenue trends to forecast better. Additionally, if he could get a consolidated feedback of the product he could also plan the product roadmap better.

How can ZapScale help?

Slash churn with impeccable customer health visibility and churn prediction



NRR, GRR, MRR at your fingertips

Track all key metrics of retention, churn and growth in real-time, all the time. Make your business customer-focussed by aligning around a single centralised command centre.



Keep an eye on the future of your business

Identify customer churn threats and upsell opportunities with ZapScale’s 40-dimension AI model. Accurately forecast your business revenue.



Find out how your business moves across days, months and weeks

Monitor how your business and product performs over time. Analyse product adoption and feature usage trends. Identify challenges and wins.

Improve your Net Revenue Retention with ZapScale

Loved by the Customer Success teams at:


and many more…

Bhanu Pratap

Customer Success Manager

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

Gaurav Sabharwal

Co-Founder, CEO

We partnered with ZapScale as it is built by ex SaaS founders and addresses the most important Customer Success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

Simarjeet Singh

Customer Success Manager

ZapScale helps me to prioritize my daily activities as a Customer Success Manager. It is the first thing I log into when I start my day and the last thing I log out of when I finish. ZapScale has made my daily tasks easy to prioritize, manage and execute. A significantly important tool for any CSM.

Your business on your fingertips