Improve Your Product Adoption And Time To Value With Product Usage Data

70% of SaaS customers who are not using the product after 30 days will churn within 90 days. (Source: McKinsey)

How can ZapScale help?

Improve product adoption and decrease time to value with DIY tracking



Are you customers getting value from your product?

Chart successful use-cases in your product and understand if your customers are deriving value from your solution.



Make your customers a success with optimal planning

Create success playbooks and plans with schedules, milestones and actions for successful customer journeys. Select from pre-made playbooks and plans or create your own!



Not all customer adoption journeys are the same

Slice and dice your customers’ data how you’d like to see it - based on ARR, lifecycle stage, renewal dates and many more. Compare the right cohorts to ensure the right engagement strategies.



Map feature usage by customers

Tag individual features with a no-code DIY tracker for customer segments and easily understand your feature adoption - weekly, monthly or quarterly.

Monitor the customer journey from onboarding to adoption

Loved by the Customer Success teams at:


and many more…

Bhanu Pratap

Customer Success Manager

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

Gaurav Sabharwal

Co-Founder, CEO

We partnered with ZapScale as it is built by ex SaaS founders and addresses the most important Customer Success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

Simarjeet Singh

Customer Success Manager

ZapScale helps me to prioritize my daily activities as a Customer Success Manager. It is the first thing I log into when I start my day and the last thing I log out of when I finish. ZapScale has made my daily tasks easy to prioritize, manage and execute. A significantly important tool for any CSM.

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