The customer success platform for B2B SaaS

Gaurav Sabharwal

Co-Founder, CEO

JOP

ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

Bhanupratap Rana

Customer Success Manager

JOP

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

Simarjeet Singh

Software Test Engineer

Zoconut

With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.

Neeraj Singal

Chief Executive Officer

Taggbox

Zapscale is assisting our CSM team in managing customers effectively. We can measure the health, popular features, and overall performance of any account.

Sajal Mishra

Customer Success Manager

Taggbox

ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.

Sreeram Raj

Customer Success Manager

WeGoT Utility Solutions

ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.

Shanmuga Priya VS

Customer Success Manager

WEGoT Utility Solutions

The biggest benefit that we got from Zapscale is customer activity tracking. Before Zapscalewe use to drop of a few balls here and there, but now we have complete control over it, and this has helped us improve our customer experience.

Thooyavan Manivaasakar

Vice President Of Engineering

Survey2Connect

ZapScale is a great tool to build your CS strategy around. Over the past year of using it, we have discovered its immense value in efficiently managing our customer success efforts. It has proven to be a highly useful asset, empowering us to deliver exceptional support and ensure the success of our valued customers.

Tanya Gupta

Customer Success Executive

Survey2Connect

ZapScale has elevated our customer success to new heights through its in-depth customer visibility and thorough analysis of our customer data. Their support is impressively responsive, and we’ve always received prompt and highly effective solutions.

Purvasha Gupta

Customer Success Manager

Survey2Connect

ZapScale empowers Customer Success teams to efficiently oversee their portfolio. With ZapScale's intuitive dashboards, we can easily identify potential risks and opportunities, enabling us to provide proactive support for our valued customers.

Priyesh Ghamandi

VP, Product

XEBO.ai

We have been able to build our CS around ZapScale. Zapscale helps us to setup our process better for growth and faster fr our cs department.

Shreekumar Nair

Senior Customer Success Manager

XEBO.ai

ZapScale gives complete visibility on all of my customer profiles and activities. Having all the required information in a single click really helps to improve the overall engagement and gives the ability to drive a better CS strategy.

Gaurav Sabharwal

Co-Founder, CEO

JOP

ZapScale addresses our most important customer success needs. The solution is extremely intuitive, lightning fast to adopt and adds tremendous customer visibility.

Bhanupratap Rana

Customer Success Manager

JOP

ZapScale allows complete visibility on the customers' portfolio by collating product usage and other information from external systems. Easy to set-up playbooks help the CSMs to structure and prioritise key CS tasks.

Simarjeet Singh

Software Test Engineer

Zoconut

With ZapScale, I have the flexibility to tailor my dashboard according to different customer segments. This feature is truly remarkable. I can make my customer engagements more targeted and personalized which helps to enhance the overall customer experience.

Neeraj Singal

Chief Executive Officer

Taggbox

Zapscale is assisting our CSM team in managing customers effectively. We can measure the health, popular features, and overall performance of any account.

Sajal Mishra

Customer Success Manager

Taggbox

ZapScale empowers our organization with a centralized repository of customer data and essential analytics, leading to heightened operational efficiency. ZapScale makes our lives easier.

Sreeram Raj

Customer Success Manager

WeGoT Utility Solutions

ZapScale saves me a lot of time by consolidating all the customer data in one place and sharing it in a format that allows me to take action effectively. As a result, I'm able to have a better hold over my customer portfolio.

Shanmuga Priya VS

Customer Success Manager

WEGoT Utility Solutions

The biggest benefit that we got from Zapscale is customer activity tracking. Before Zapscalewe use to drop of a few balls here and there, but now we have complete control over it, and this has helped us improve our customer experience.

Thooyavan Manivaasakar

Vice President Of Engineering

Survey2Connect

ZapScale is a great tool to build your CS strategy around. Over the past year of using it, we have discovered its immense value in efficiently managing our customer success efforts. It has proven to be a highly useful asset, empowering us to deliver exceptional support and ensure the success of our valued customers.

Tanya Gupta

Customer Success Executive

Survey2Connect

ZapScale has elevated our customer success to new heights through its in-depth customer visibility and thorough analysis of our customer data. Their support is impressively responsive, and we’ve always received prompt and highly effective solutions.

Purvasha Gupta

Customer Success Manager

Survey2Connect

ZapScale empowers Customer Success teams to efficiently oversee their portfolio. With ZapScale's intuitive dashboards, we can easily identify potential risks and opportunities, enabling us to provide proactive support for our valued customers.

Priyesh Ghamandi

VP, Product

XEBO.ai

We have been able to build our CS around ZapScale. Zapscale helps us to setup our process better for growth and faster fr our cs department.

Shreekumar Nair

Senior Customer Success Manager

XEBO.ai

ZapScale gives complete visibility on all of my customer profiles and activities. Having all the required information in a single click really helps to improve the overall engagement and gives the ability to drive a better CS strategy.