At ZapScale, we help you make Customer Success delightfully simple
Meet the team that likes to work, loves to party and lives to eat.
We're a passionate crew obsessed with helping SaaS companies achieve long-term success through exceptional customer experiences. That’s why we have built the easiest to use and fastest to implement customer success platform designed to equip your team with the tools they need to achieve sustainable growth.
Talk to Us
We’re not your average bunch of software nerds (though we do have a few!)
We’re a team who believes in working hard and partying harder (mostly with a beer mug in hand). We bring together expertise in product development, data science, and customer success to continuously innovate and deliver excellent solutions to CS teams.
The Spark That Ignited Our Passion For Customer Success
ZapScale was established in 2021 by the founder trio Manasij Ganguli, Mausmi Ambastha, and Bratish Goswami. Having previously led a start-up to over 150 customers across 16 countries with a remarkable CAGR of 170%, and successfully exiting the business in 2018, the amazing trio decided to embark on a new venture.
While building their first start-up, they developed effective customer success strategies that resulted in an annual churn rate of 1.5% and a significant 35% increase in upsell revenue. Leveraging these invaluable experiences, they founded ZapScale with an aim to make Customer Success 10-times easy for SaaS companies.
Driven by Passion, United by Excellence
OUR INVESTORS
Empowering Visionaries, Fueling Innovations
Elevating Customer Success through Collaboration, Learning, and Growth
Scale Tale is an initiative by ZapScale to collaborate with Customer Success industry leaders and share knowledge, ideas, and strategies for Customer Success professionals to gain exceptional growth in their roles. With the Scale Tale Podcast, Webinar, and Events, ZapScale aims to create a vibrant community for CS professionals to learn, grow, and achieve exceptional results.
