Get a 1-month free ZapScale trial. Hurry! Limited seats available.

Crafting & Curating

Content For You, With You!

Read. Upgrade. Compose.


52 Articles Found

CS Basics

How do you measure Customer Success performance?

How do you measure Customer Success performance?

To measure the effectiveness of customer success efforts, companies need to establish key performance indicators (KPIs) that align with their customer success goals.

27 March, 2023

Customer Acquisition or Expansion - What are you focused on?

Customer Acquisition or Expansion - What are you focused on?

Are you, like anyone in the SaaS space struggling to understand this volatile market and looking to enhance your sales cycles or customer retention strategies?

23 March, 2023

39 questions CSMs should ask their customers

39 questions CSMs should ask their customers

How often do you ask questions from your customers? Do you engage with them regularly or as and when it’s required? A lot of businesses miss out on a lot of opportunities because they assume that they already know how their customers are doing.

16 March, 2023

Should You Outsource Customer Success?

Should You Outsource Customer Success?

If we see outsourcing in isolation, and we are still in the early stages of the development of customer success-focused business operations, outsourcing CS seems like a good option, but

9 March, 2023

CS Data Diaries

5 Unique Challenges of a SaaS Start-up

5 Unique Challenges of a SaaS Start-up

As a SaaS Start-up founder my life is filled with challenges every day. These are the five challenges that I feel will create the difference between becoming a unicorn or a sweetcorn!

23 April, 2022

Can a 1% reduction in churn result in a 38% increase in ARR?

Can a 1% reduction in churn result in a 38% increase in ARR?

When I started working on my Customer Success startup ZapScale my first thought was why should anyone spend on Customer Success and what value it brings.

23 April, 2022

CS Health

Learn from Churn #6 – Un-replied Emails

Learn from Churn #6 – Un-replied Emails

Measure the emails’ volume and consistency to know the bad / unhygienic customers / users. A successful customer stays in high touch with you with high consistency.

17 April, 2022

Learn from Churn #5 – Late payments

Learn from Churn #5 – Late payments

Measure the late payments to know the bad / unhygienic customers / users. A successful customer pays in full and pays on time.

16 April, 2022

Learn from Churn #4 – Inconsistent page visits

Learn from Churn #4 – Inconsistent page visits

Measure the page visits volume and consistency to know the bad / unhygienic customers / users. A successful customer shows high page visits with high consistency.

15 April, 2022

Learn from Churn #3 - Feature Request Data vs Feature Fitment

Learn from Churn #3 - Feature Request Data vs Feature Fitment

Measure the feature fitment of each customer. A successful customer shows high feature fitment with your product. In other words, a successful customer has almost all of their needed features already in your product and need not ask for more.

14 April, 2022

Founder Stories

Why I decided to quit my high-paying job to start-up once again?

Why I decided to quit my high-paying job to start-up once again?

The sterile lap of luxury and security was great but the nervous tension emanating from the creative anxiety of building a start-up is a drug that once taken - hooks you up for life.

23 April, 2022

Starting up again, to make Customer Success easy!

Starting up again, to make Customer Success easy!

In 2021, I and my co-founders quit our jobs and started building ZapScale - a customer success platform.

23 April, 2022

ZapScale

The technology stack for Customer Success

The technology stack for Customer Success

For a customer success team to be able to help the customers achieve their desired goals, it becomes essential to track signals from all key customer interactions with the business.

29 November, 2022

Sales to Customer Success Handover

Sales to Customer Success Handover

In the case of SaaS businesses, where building long-lasting customer relationships and customer satisfaction are the keys to organic and sustainable growth, a successful Sales to Customer Success handover can play a positive role.

29 September, 2022

How to choose a customer success platform?

How to choose a customer success platform?

While choosing a customer success platform that is best suited for you can be tricky, we’ve collated a set of questions and divided them into segments so you can easily evaluate the best Customer Success Platform for you.

29 September, 2022

ZapScale vs Gainsight

ZapScale vs Gainsight

Let's take a quick look at the key Customer Success Platform features and analyze how does ZapScale compare to Gainsight.

21 September, 2022

Quality Content,

Straight To Your Inbox!

Subscribe for the latest blogs/news/tips.

Write a Blog

If you have experience in CS and

a flair for writing, we’d love to

feature you.

Write to us on

hello@zapscale.com