ZapScale or Catalyst

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Simplify Customer Success With ZapScale

ZapScale vs. Catalyst: How to select the right tool for your CS team

ZapScale empowers B2B SaaS companies of all sizes to achieve superior customer success. ZapScale's user-friendly platform equips customer success teams with actionable data, streamlining workflows with 50+ pre-built playbooks and providing a comprehensive view of customer health through over 40 pre-built KPIs and real-data driven scores. ZapScale eliminates guesswork and empowers data-driven decisions, ultimately driving long-term success for your B2B SaaS business.

Customer Reviews: ZapScale vs Catalyst

An effective approach to assess software compatibility with your business is by examining customer feedback on platforms such as G2. Both ZapScale and Catalyst have received positive reviews on these comparison websites. However, ZapScale has secured the highest rating in each category.

General Ratings

G2 users applaud ZapScale's remarkable ability to anticipate and seamlessly address their needs. ZapScale's intuitive design and effortless setup, guided by a user-friendly interface, allow teams to dive in and start seeing results within a single day. In general ratings, Catalyst stands out in “Ease of Admin” and “Ease of Doing Business”, while ZapScale scores more in the rest of the parameters.

ZapScale Catalyst
Meets Requirements9.28.7
Ease of Use9.59.0
Ease of Setup8.98.6
Ease of Admin8.58.7
Quality of Support9.89.3
Ease of Doing Business9.39.6
Product Direction (%)10.09.4

Customer Information

ZapScale enables a precise evaluation of your customers' well-being by offering a pre-built health score framework and incorporating 40 key performance indicators (KPIs). This comprehensive approach allows you to analyze customer health from various angles, providing a more accurate and insightful assessment. Additionally, the platform's dynamic and highly customizable playbooks, coupled with easy customer segmentation, facilitate more personalized and effective customer engagement. ZapScale scores more than Catalyst in all parameters except “Customer Profiles”.

ZapScale Catalyst
Customer Health Scores9.28.8
Customer Monitoring9.38.8
Customer Profiles8.89.0
Customer Segments8.88.8
Product Engagement8.88.2


ZapScale has developed an AI-powered model for predicting churn and upsell opportunities, specifically tailored for SaaS businesses. This predictive tool, leveraging over 40 dimensions, enables businesses to proactively anticipate and address potential customer churn. Additionally, ZapScale identifies upselling opportunities, empowering businesses to optimize their customer success strategy and maximize revenue growth. When it comes to predictions, ZapScale scores more than Catalyst in all parameters.

ZapScale Catalyst
Churn Risks9.88.5
Upsell Opportunities9.18.0
Custom Triggers9.28.2
Machine Learning8.57.1


G2 reviewers consistently rank ZapScale higher than Catalyst in meeting business needs and delivering ongoing support. Users also appreciate ZapScale's clear direction, frequent feature updates, and exciting roadmap, ensuring your customer success team stays ahead of the curve. ZapScale scores more than Catalyst in all aspects of the “Platform” category.

ZapScale Catalyst
Reporting & Dashboards9.08.6
API & Integrations9.38.2
Data Imports & Export Tools9.08.1
Workflow Capability9.28.6
Data Security9.49.0
Performance & Reliability9.59.0
User, Role & Access9.48.9

ZapScale’s Different

We’re the easiest customer success platform out there. Here are 8 compelling reasons why:
Seamlessly integrate your apps with ZapScale's intuitive integration wizard. No need for specialized consultants or extra expenses.
Monitor customer health effortlessly with ZapScale's 40 pre-built KPIs. Integrate data from multiple apps and start tracking within a day, saving you valuable setup time.
Accurately predict churn and upsell using ZapScale’s unmatched AI capabilities, giving you valuable insights from the get-go. Get a comprehensive view of your customers and users for unparalleled insights.
Onboard in just 1 day with our dedicated onboarding team. Our team offers dedicated support for six weeks to help you make the most of our platform.
Streamline CS operations with 50 pre-built playbooks and customizable success plans, tailored to meet your unique requirements
Navigate easily with a thoughtfully designed, highly intuitive UI to make your job as simple as possible.
Unlimited user access within your organization without any hidden charges. ZapScale prioritizes transparency and affordability.

ZapScale vs Catalyst Features Comparison*

Detail Feature List ZapScale Catalyst
Customer Information

Customer Profiles

Pre-built, customizable customer profiles

Customer Health Scores

40 pre-built KPI driven world's deepest customer healthManual. Rule based. Imperfect

Customer Monitoring

Customer Segments

Pre-built, customizable customer segmentation

Product Engagement

Full-stack support for pages visited, time spent and features adopted

Product Feature Usage Tracking

Drag and drop pins on your product to track feature adoption

Product Outcome Tracking

API-driven data ingestion of product outcomes that become health KPIs and churn predictors using AI

Historical Trends of Customer Data

You can lookback to any day/week/month/quarter/year in the past to see the customer data snapshot at that time

Historical Data Retention

InfiniteDepends on your package

User Health Scores

10 pre built KPI driven world's deepest user health

Multi-tiered Customer Data Hierarchy

(Group -> Organization -> Location -> Product etc.)

Supports any depth of customer-level data hierarchy

Add custom fields


Health Trend Analytics

Health aggregated daily, weekly, monthly, quarterly and yearly. Trends available at all these time slicesOnly point in time data visibility

Net Promoter Score (NPS)

Customer Satisfaction (CSAT) Score

Business Growth Trends

*This research was collated from a variety of authoritative sources. If you have any feedback, please reach out to us at

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