ZapScale or ChurnZero

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Simplify Customer Success With ZapScale

ZapScale vs. ChurnZero: How to select the right tool for your CS team

ZapScale's intuitive UI unifies all customer information - product usage, CRM data, tickets, feature requests, billing, emails, and communications - under one comprehensive view. This unified view fuels our powerful analytics engine to transform fragmented data into actionable customer and user insights at your fingertips. If you'd like to know more, you may contact us here.

Customer Reviews: ZapScale vs ChurnZero

Want to know which customer success software is a good fit for your business? Look no further than the G2 reviews. When it comes to customer success platforms, both ZapScale and ChurnZero have gotten a thumbs-up from users. But let’s dive into the details to figure out which is better and can suit your business.

General Ratings

ZapScale shines on G2 for its user-friendliness. Reviewers appreciate ZapScale’s intuitive design and simple setup – you can be up and running in just a day! While ChurnZero might take the lead in "Ease of Doing Business," ZapScale dominates other categories.

ZapScale ChurnZero
Meets Requirements9.29.1
Ease of Use9.58.5
Ease of Setup8.97.7
Ease of Admin8.58.4
Quality of Support9.89.6
Ease of Doing Business9.39.6
Product Direction (%)10.09.4

Customer Information

ZapScale provides a pre-built health score with 40 KPIs, letting you see your customers' well-being from multiple angles. This lets you analyze their health from multiple angles, leading to more accurate and insightful decisions. While ChurnZero scores better in customer profiling and surveys, ZapScale reigns supreme in in-depth customer management.

ZapScale ChurnZero
Customer Health Scores9.29.0
Customer Monitoring9.39.3
Customer Profiles8.88.9
Customer Segments8.89.3
Product Engagement8.88.8


Leveraging the power of AI, ZapScale equips SaaS businesses with a cutting-edge churn prediction model. Analyzing a vast landscape of over 40 data points, ZapScale empowers proactive intervention to head off customer churn before it happens. ZapScale also pinpoints upsell opportunities, allowing businesses to refine their customer success strategies and unlock new avenues for revenue growth.

ZapScale ChurnZero
Churn Risks9.88.8
Upsell Opportunities9.18.1
Custom Triggers9.28.9
Machine Learning8.57.8


Streamlined Reporting, Unified Dashboards, Seamless Integrations, and Granular Customization – ZapScale offers a comprehensive suite of functionalities for SaaS businesses seeking a robust customer success platform. Its robust architecture ensures exceptional data security and reliability. While ChurnZero might hold a slight edge in "Scalability" within the "Platform" category, ZapScale takes the lead in all other aspects, solidifying its position as a powerful tool for fostering customer success.

ZapScale ChurnZero
Reporting & Dashboards9.08.6
API & Integrations9.38.6
Data Imports & Export Tools9.08.6
Workflow Capability9.28.7
Data Security9.49.2
Performance & Reliability9.59.2
User, Role & Access9.49.1

Compared to ChurnZero, ZapScale consistently receives higher points for its ability to meet business needs and provide comprehensive customer success software. Reviewers especially value ZapScale's clear direction, commitment to feature updates, and well-defined product roadmap, ensuring the platform remains at the forefront of customer success solutions.


ZapScale’s Different

We’re the easiest customer success platform out there. Here are 8 compelling reasons why:
Seamlessly integrate your apps with ZapScale's intuitive integration wizard. No need for specialized consultants or extra expenses.
Monitor customer health effortlessly with ZapScale's 40 pre-built KPIs. Integrate data from multiple apps and start tracking within a day, saving you valuable setup time.
Accurately predict churn and upsell using ZapScale’s unmatched AI capabilities, giving you valuable insights from the get-go. Get a comprehensive view of your customers and users for unparalleled insights.
Onboard in just 1 day with our dedicated onboarding team. Our team offers dedicated support for six weeks to help you make the most of our platform.
Streamline CS operations with 50 pre-built playbooks and customizable success plans, tailored to meet your unique requirements
Navigate easily with a thoughtfully designed, highly intuitive UI to make your job as simple as possible.
Unlimited user access within your organization without any hidden charges. ZapScale prioritizes transparency and affordability.

ZapScale vs ChurnZero Features Comparison*

Detail Feature List ZapScale ChurnZero
Customer Information

Customer Profiles

Pre-built, customizable customer profiles

Customer Health Scores

40 pre-built KPI driven world's deepest customer healthManual. Rule based. Imperfect

Customer Monitoring

Customer Segments

Pre-built, customizable customer segmentation

Product Engagement

Full-stack support for pages visited, time spent and features adopted

Product Feature Usage Tracking

Drag and drop pins on your product to track feature adoption

Product Outcome Tracking

API-driven data ingestion of product outcomes that become health KPIs and churn predictors using AI

Historical Trends of Customer Data

You can lookback to any day/week/month/quarter/year in the past to see the customer data snapshot at that time

Historical Data Retention

InfiniteDepends on your package

User Health Scores

10 pre built KPI driven world's deepest user health

Multi-tiered Customer Data Hierarchy

(Group -> Organization -> Location -> Product etc.)

Supports any depth of customer-level data hierarchy

Add custom fields


Health Trend Analytics

Health aggregated daily, weekly, monthly, quarterly and yearly. Trends available at all these time slicesOnly point in time data visibility

Net Promoter Score (NPS)

Customer Satisfaction (CSAT) Score

Business Growth Trends

*This research was collated from a variety of authoritative sources. If you have any feedback, please reach out to us at

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