ZapScale or Gainsight

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Simplify Customer Success With ZapScale

Let's dive right in! You're here because you've done your homework and are eager to find the perfect fit for your company: Gainsight or ZapScale.

Getting new tools up and running quickly is critical. ZapScale boasts a lightning-fast implementation process. Unlike many solutions that require weeks or even months of integration, ZapScale can be operational within a single day. This translates to significant time savings for your team, allowing them to focus on the customers instead of grappling with complex setup procedures.

Customer Reviews: ZapScale vs Gainsight

A valuable approach to assessing the suitability of software for your business is to explore customer reviews on platforms such as G2. When it comes to customer satisfaction, both Gainsight and ZapScale have received positive acclaim on these review and comparison websites. It's worth noting that ZapScale has secured the top rating in this regard.

General Ratings

According to G2, ZapScale impeccably meets requirements by offering an easy-to-use and highly intuitive solution. The ease of use and set-up is unmatched, providing a user-friendly interface and a quick 1-day implementation process.

ZapScale Gainsight
Meets Requirements9.2 8.5
Ease of Use9.5 7.8
Ease of Setup8.9 6.2
Ease of Admin8.5 6.7
Quality of Support9.8 8.4
Ease of Doing Business9.3 8.9
Product Direction (%)10.0 9.1
Customer Information

ZapScale helps you draw a crystal clear picture of your customers’ health. With a pre-built health score framework and 40 KPIs, ZapScale helps you to analyze customer health from multiple perspectives for a more accurate and insightful assessment of customer well-being. The dynamic, highly customizable playbooks and easy customer segmentation allow for more tailored and effective customer engagement.

ZapScale Gainsight
Customer Health Scores9.2 8.5
Customer Monitoring9.3 8.4
Customer Profiles8.8 8.2
Playbooks8.8 8.2
Customer Segments8.8 8.1
Product Engagement8.8 7.9
Surveys8.2 8.1

ZapScale’s AI-based churn and upsell prediction model is designed to equip SaaS businesses with predictive insights to help tackle customer churn and upsell opportunities. The predictive analysis fuelled by 40+ dimensions helps businesses foresee potential customer churn and take proactive measures to retain those customers. Simultaneously, ZapScale identifies opportunities for upselling, enabling businesses to optimize their CS strategy to maximize revenue growth.

ZapScale Gainsight
Churn Risks9.8 7.9
Upsell Opportunities9.1 7.4
Custom Triggers9.2 8.3
Machine Learning8.5 7.0

When looking at G2 reviews, ZapScale has received higher ratings than Gainsight in terms of meeting business needs and delivering superior ongoing product support. Reviewers also expressed a preference for the direction, feature updates, and product roadmaps offered by ZapScale compared to Gainsight.

ZapScale Gainsight
Reporting & Dashboards9.0 8.1
API & Integrations9.3 7.8
Data Imports & Export Tools9.0 7.7
Workflow Capability9.2 8.1
Notification9.3 8.0
Customization8.9 8.0
Scalability9.0 8.5
Data Security9.4 8.6
Performance & Reliability9.5 8.3
User, Role & Access9.4 8.3

ZapScale’s Different

We’re the easiest customer success platform out there. Here are 8 compelling reasons why:
Seamlessly integrate your apps with ZapScale's intuitive integration wizard. No need for specialized consultants or extra expenses.
Monitor customer health effortlessly with ZapScale's 40 pre-built KPIs. Integrate data from multiple apps and start tracking within a day, saving you valuable setup time.
Accurately predict churn and upsell using ZapScale’s unmatched AI capabilities, giving you valuable insights from the get-go. Get a comprehensive view of your customers and users for unparalleled insights.
Onboard in just 1 day with our dedicated onboarding team. Our team offers dedicated support for six weeks to help you make the most of our platform.
Streamline CS operations with 50 pre-built playbooks and customizable success plans, tailored to meet your unique requirements
Navigate easily with a thoughtfully designed, highly intuitive UI to make your job as simple as possible.
Unlimited user access within your organization without any hidden charges. ZapScale prioritizes transparency and affordability.

ZapScale vs Gainsight Features Comparison*

Detail Feature List ZapScale Gainsight
Customer Information

Customer Profiles

Pre-built, customizable customer profiles

Customer Health Scores

40 pre-built KPI driven world's deepest customer healthManual. Rule based. Imperfect

Customer Monitoring

Customer Segments

Pre-built, customizable customer segmentation

Product Engagement

Full-stack support for pages visited, time spent and features adopted

Product Feature Usage Tracking

Drag and drop pins on your product to track feature adoption

Product Outcome Tracking

API-driven data ingestion of product outcomes that become health KPIs and churn predictors using AI

Historical Trends of Customer Data

You can lookback to any day/week/month/quarter/year in the past to see the customer data snapshot at that time

Historical Data Retention

InfiniteDepends on your package

User Health Scores

10 pre built KPI driven world's deepest user health

Multi-tiered Customer Data Hierarchy

(Group -> Organization -> Location -> Product etc.)

Supports any depth of customer-level data hierarchy

Add custom fields


Health Trend Analytics

Health aggregated daily, weekly, monthly, quarterly and yearly. Trends available at all these time slicesOnly point in time data visibility

Net Promoter Score (NPS)

Customer Satisfaction (CSAT) Score

Business Growth Trends

*This research was collated from a variety of authoritative sources. If you have any feedback, please reach out to us at

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