ZapScale or Gainsight
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Let's dive right in! You're here because you've done your homework and are eager to find the perfect fit for your company: Gainsight or ZapScale.
Getting new tools up and running quickly is critical. ZapScale boasts a lightning-fast implementation process. Unlike many solutions that require weeks or even months of integration, ZapScale can be operational within a single day. This translates to significant time savings for your team, allowing them to focus on the customers instead of grappling with complex setup procedures.
Customer Reviews: ZapScale vs Gainsight
A valuable approach to assessing the suitability of software for your business is to explore customer reviews on platforms such as G2. When it comes to customer satisfaction, both Gainsight and ZapScale have received positive acclaim on these review and comparison websites. It's worth noting that ZapScale has secured the top rating in this regard.
General RatingsAccording to G2, ZapScale impeccably meets requirements by offering an easy-to-use and highly intuitive solution. The ease of use and set-up is unmatched, providing a user-friendly interface and a quick 1-day implementation process.
| ZapScale | Gainsight | |
|---|---|---|
| Meets Requirements | 9.2 | 8.5 |
| Ease of Use | 9.5 | 7.8 |
| Ease of Setup | 8.9 | 6.2 |
| Ease of Admin | 8.5 | 6.7 |
| Quality of Support | 9.8 | 8.4 |
| Ease of Doing Business | 9.3 | 8.9 |
| Product Direction (%) | 10.0 | 9.1 |
ZapScale helps you draw a crystal clear picture of your customers’ health. With a pre-built health score framework and 40 KPIs, ZapScale helps you to analyze customer health from multiple perspectives for a more accurate and insightful assessment of customer well-being. The dynamic, highly customizable playbooks and easy customer segmentation allow for more tailored and effective customer engagement.
| ZapScale | Gainsight | |
|---|---|---|
| Customer Health Scores | 9.2 | 8.5 |
| Customer Monitoring | 9.3 | 8.4 |
| Customer Profiles | 8.8 | 8.2 |
| Playbooks | 8.8 | 8.2 |
| Customer Segments | 8.8 | 8.1 |
| Product Engagement | 8.8 | 7.9 |
| Surveys | 8.2 | 8.1 |
ZapScale’s AI-based churn and upsell prediction model is designed to equip SaaS businesses with predictive insights to help tackle customer churn and upsell opportunities. The predictive analysis fuelled by 40+ dimensions helps businesses foresee potential customer churn and take proactive measures to retain those customers. Simultaneously, ZapScale identifies opportunities for upselling, enabling businesses to optimize their CS strategy to maximize revenue growth.
| ZapScale | Gainsight | |
|---|---|---|
| Churn Risks | 9.8 | 7.9 |
| Upsell Opportunities | 9.1 | 7.4 |
| Custom Triggers | 9.2 | 8.3 |
| Machine Learning | 8.5 | 7.0 |
When looking at G2 reviews, ZapScale has received higher ratings than Gainsight in terms of meeting business needs and delivering superior ongoing product support. Reviewers also expressed a preference for the direction, feature updates, and product roadmaps offered by ZapScale compared to Gainsight.
| ZapScale | Gainsight | |
|---|---|---|
| Reporting & Dashboards | 9.0 | 8.1 |
| API & Integrations | 9.3 | 7.8 |
| Data Imports & Export Tools | 9.0 | 7.7 |
| Workflow Capability | 9.2 | 8.1 |
| Notification | 9.3 | 8.0 |
| Customization | 8.9 | 8.0 |
| Scalability | 9.0 | 8.5 |
| Data Security | 9.4 | 8.6 |
| Performance & Reliability | 9.5 | 8.3 |
| User, Role & Access | 9.4 | 8.3 |
ZapScale’s Different
We’re the easiest customer success platform out there. Here are 8 compelling reasons why:ZapScale vs Gainsight Features Comparison*
| Detail Feature List | ZapScale | Gainsight |
|---|---|---|
| Customer Information | ||
Customer Profiles | Pre-built, customizable customer profiles | |
Customer Health Scores | 40 pre-built KPI driven world's deepest customer health | Manual. Rule based. Imperfect |
Customer Monitoring | ||
Customer Segments | Pre-built, customizable customer segmentation | |
Product Engagement | Full-stack support for pages visited, time spent and features adopted | |
Product Feature Usage Tracking | Drag and drop pins on your product to track feature adoption | |
Product Outcome Tracking | API-driven data ingestion of product outcomes that become health KPIs and churn predictors using AI | |
Historical Trends of Customer Data | You can lookback to any day/week/month/quarter/year in the past to see the customer data snapshot at that time | |
Historical Data Retention | Infinite | Depends on your package |
User Health Scores | 10 pre built KPI driven world's deepest user health | |
Multi-tiered Customer Data Hierarchy (Group -> Organization -> Location -> Product etc.) | Supports any depth of customer-level data hierarchy | |
Add custom fields | Unlimited | Limited |
| Analytics | ||
Health Trend Analytics | Health aggregated daily, weekly, monthly, quarterly and yearly. Trends available at all these time slices | Only point in time data visibility |
Net Promoter Score (NPS) | ||
Customer Satisfaction (CSAT) Score | ||
Business Growth Trends |