ZapScale or Planhat
Which one is best for your team? Let's find the perfect fit for your CS team. We've analyzed thousands of G2 reviews and built a streamlined selection process to save you time and effort. Effortless Customer Success Starts Here. Want to have a chat?
ZapScale vs. Planhat: How to select the right tool for your CS team
ZapScale's user-friendly platform provides a comprehensive view of customer health, leveraging over 40 pre-built KPIs and real-time data-driven scores. ZapScale enables you to eliminate guesswork and make data-driven decisions with a library of over 50 pre-bullt playbooks that streamline workflows and unlock actionable insights. Designed for B2B SaaS companies of all sizes, ZapScale empowers you to drive long-term success. Want to know more about ZapScale, click here.
Customer Reviews: ZapScale vs Planhat
Selecting the most effective customer success software is crucial for maximizing customer lifetime value. Leading review platforms like G2 offer valuable insights into various solutions. While both ZapScale and Planhat garner positive feedback, ZapScale consistently achieves higher rankings across all evaluated categories.
General Ratings
G2 reviewers rank ZapScale higher than all its competitors for its ability to streamline customer success workflows. Our intuitive design and user-friendly interface minimize the learning curve, allowing your team to become customer success experts quickly. Furthermore, our rapid implementation process, often completed in a single day, ensures minimal disruption and gets you up and running faster. This translates to a more efficient and empowered customer success team, ready to deliver exceptional results.
| ZapScale | Planhat | |
|---|---|---|
| Meets Requirements | 9.2 | 8.7 |
| Ease of Use | 9.5 | 8.5 |
| Ease of Setup | 8.9 | 7.8 |
| Ease of Admin | 8.5 | 8.6 |
| Quality of Support | 9.8 | 9.3 |
| Ease of Doing Business | 9.3 | 9.4 |
| Product Direction (%) | 10.0 | 9.2 |
Customer Information
ZapScale empowers you with a comprehensive approach to customer health. Leveraging a pre-built health score framework and incorporating over 40 KPIs, ZapScale provides a nuanced understanding of your customer base. This multi-faceted analysis allows you to identify potential customer issues and opportunities from various angles, leading to more informed decisions. Additionally, ZapScale's dynamic and customizable playbooks, combined with intuitive customer segmentation capabilities, facilitate the development of highly personalized and effective customer engagement strategies.
| ZapScale | Planhat | |
|---|---|---|
| Customer Health Scores | 9.2 | 8.9 |
| Customer Monitoring | 9.3 | 9.0 |
| Customer Profiles | 8.8 | 8.9 |
| Playbooks | 8.8 | 8.6 |
| Customer Segments | 8.8 | 8.8 |
| Product Engagement | 8.8 | 8.6 |
| Surveys | 8.2 | 7.7 |
Predictions
SaaS businesses can leverage ZapScale's innovative AI model to gain a competitive advantage in customer retention. ZapScale analyzes over 40 customer data points, enabling the prediction of churn risk and the identification of upsell opportunities with high accuracy. This proactive approach empowers businesses to head off potential customer churn and capitalize on opportunities to expand existing customer relationships through expansion.
| ZapScale | Planhat | |
|---|---|---|
| Churn Risks | 9.8 | 8.5 |
| Upsell Opportunities | 9.1 | 8.2 |
| Custom Triggers | 9.2 | 8.7 |
| Machine Learning | 8.5 | 7.9 |
Platform
Customer success professionals consistently rank ZapScale highly on G2. These positive reviews highlight ZapScale's strong alignment with user business needs and its commitment to exceptional ongoing support. Furthermore, reviewers express a clear preference for ZapScale's development direction, citing the platform's frequent feature updates and well-defined product roadmap.
| ZapScale | Planhat | |
|---|---|---|
| Reporting & Dashboards | 9.0 | 8.4 |
| API & Integrations | 9.3 | 8.3 |
| Data Imports & Export Tools | 9.0 | 8.4 |
| Workflow Capability | 9.2 | 8.6 |
| Notification | 9.3 | 8.5 |
| Customization | 8.9 | 8.8 |
| Scalability | 9.0 | 8.9 |
| Data Security | 9.4 | 9.1 |
| Performance & Reliability | 9.5 | 8.6 |
| User, Role & Access | 9.4 | 9.0 |
ZapScale’s Different
We’re the easiest customer success platform out there. Here are 8 compelling reasons why:ZapScale vs Planhat Features Comparison*
| Detail Feature List | ZapScale | Planhat |
|---|---|---|
| Customer Information | ||
Customer Profiles | Pre-built, customizable customer profiles | |
Customer Health Scores | 40 pre-built KPI driven world's deepest customer health | Manual. Rule based. Imperfect |
Customer Monitoring | ||
Customer Segments | Pre-built, customizable customer segmentation | |
Product Engagement | Full-stack support for pages visited, time spent and features adopted | |
Product Feature Usage Tracking | Drag and drop pins on your product to track feature adoption | |
Product Outcome Tracking | API-driven data ingestion of product outcomes that become health KPIs and churn predictors using AI | |
Historical Trends of Customer Data | You can lookback to any day/week/month/quarter/year in the past to see the customer data snapshot at that time | |
Historical Data Retention | Infinite | Depends on your package |
User Health Scores | 10 pre built KPI driven world's deepest user health | |
Multi-tiered Customer Data Hierarchy (Group -> Organization -> Location -> Product etc.) | Supports any depth of customer-level data hierarchy | |
Add custom fields | Unlimited | Limited |
| Analytics | ||
Health Trend Analytics | Health aggregated daily, weekly, monthly, quarterly and yearly. Trends available at all these time slices | Only point in time data visibility |
Net Promoter Score (NPS) | ||
Customer Satisfaction (CSAT) Score | ||
Business Growth Trends |