ZapScale or Planhat

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Simplify Customer Success With ZapScale

ZapScale vs. Planhat: How to select the right tool for your CS team

ZapScale's user-friendly platform provides a comprehensive view of customer health, leveraging over 40 pre-built KPIs and real-time data-driven scores. ZapScale enables you to eliminate guesswork and make data-driven decisions with a library of over 50 pre-bullt playbooks that streamline workflows and unlock actionable insights. Designed for B2B SaaS companies of all sizes, ZapScale empowers you to drive long-term success. Want to know more about ZapScale, click here.

Customer Reviews: ZapScale vs Planhat

Selecting the most effective customer success software is crucial for maximizing customer lifetime value. Leading review platforms like G2 offer valuable insights into various solutions. While both ZapScale and Planhat garner positive feedback, ZapScale consistently achieves higher rankings across all evaluated categories.

General Ratings

G2 reviewers rank ZapScale higher than all its competitors for its ability to streamline customer success workflows. Our intuitive design and user-friendly interface minimize the learning curve, allowing your team to become customer success experts quickly. Furthermore, our rapid implementation process, often completed in a single day, ensures minimal disruption and gets you up and running faster. This translates to a more efficient and empowered customer success team, ready to deliver exceptional results.

ZapScale Planhat
Meets Requirements9.28.7
Ease of Use9.58.5
Ease of Setup8.97.8
Ease of Admin8.58.6
Quality of Support9.89.3
Ease of Doing Business9.39.4
Product Direction (%)10.09.2

Customer Information

ZapScale empowers you with a comprehensive approach to customer health. Leveraging a pre-built health score framework and incorporating over 40 KPIs, ZapScale provides a nuanced understanding of your customer base. This multi-faceted analysis allows you to identify potential customer issues and opportunities from various angles, leading to more informed decisions. Additionally, ZapScale's dynamic and customizable playbooks, combined with intuitive customer segmentation capabilities, facilitate the development of highly personalized and effective customer engagement strategies.

ZapScale Planhat
Customer Health Scores9.28.9
Customer Monitoring9.39.0
Customer Profiles8.88.9
Customer Segments8.88.8
Product Engagement8.88.6


SaaS businesses can leverage ZapScale's innovative AI model to gain a competitive advantage in customer retention. ZapScale analyzes over 40 customer data points, enabling the prediction of churn risk and the identification of upsell opportunities with high accuracy. This proactive approach empowers businesses to head off potential customer churn and capitalize on opportunities to expand existing customer relationships through expansion.

ZapScale Planhat
Churn Risks9.88.5
Upsell Opportunities9.18.2
Custom Triggers9.28.7
Machine Learning8.57.9


Customer success professionals consistently rank ZapScale highly on G2. These positive reviews highlight ZapScale's strong alignment with user business needs and its commitment to exceptional ongoing support. Furthermore, reviewers express a clear preference for ZapScale's development direction, citing the platform's frequent feature updates and well-defined product roadmap.

ZapScale Planhat
Reporting & Dashboards9.08.4
API & Integrations9.38.3
Data Imports & Export Tools9.08.4
Workflow Capability9.28.6
Data Security9.49.1
Performance & Reliability9.58.6
User, Role & Access9.49.0

ZapScale’s Different

We’re the easiest customer success platform out there. Here are 8 compelling reasons why:
Seamlessly integrate your apps with ZapScale's intuitive integration wizard. No need for specialized consultants or extra expenses.
Monitor customer health effortlessly with ZapScale's 40 pre-built KPIs. Integrate data from multiple apps and start tracking within a day, saving you valuable setup time.
Accurately predict churn and upsell using ZapScale’s unmatched AI capabilities, giving you valuable insights from the get-go. Get a comprehensive view of your customers and users for unparalleled insights.
Onboard in just 1 day with our dedicated onboarding team. Our team offers dedicated support for six weeks to help you make the most of our platform.
Streamline CS operations with 50 pre-built playbooks and customizable success plans, tailored to meet your unique requirements
Navigate easily with a thoughtfully designed, highly intuitive UI to make your job as simple as possible.
Unlimited user access within your organization without any hidden charges. ZapScale prioritizes transparency and affordability.

ZapScale vs Planhat Features Comparison*

Detail Feature List ZapScalePlanhat
Customer Information

Customer Profiles

Pre-built, customizable customer profiles

Customer Health Scores

40 pre-built KPI driven world's deepest customer healthManual. Rule based. Imperfect

Customer Monitoring

Customer Segments

Pre-built, customizable customer segmentation

Product Engagement

Full-stack support for pages visited, time spent and features adopted

Product Feature Usage Tracking

Drag and drop pins on your product to track feature adoption

Product Outcome Tracking

API-driven data ingestion of product outcomes that become health KPIs and churn predictors using AI

Historical Trends of Customer Data

You can lookback to any day/week/month/quarter/year in the past to see the customer data snapshot at that time

Historical Data Retention

InfiniteDepends on your package

User Health Scores

10 pre built KPI driven world's deepest user health

Multi-tiered Customer Data Hierarchy

(Group -> Organization -> Location -> Product etc.)

Supports any depth of customer-level data hierarchy

Add custom fields


Health Trend Analytics

Health aggregated daily, weekly, monthly, quarterly and yearly. Trends available at all these time slicesOnly point in time data visibility

Net Promoter Score (NPS)

Customer Satisfaction (CSAT) Score

Business Growth Trends

*This research was collated from a variety of authoritative sources. If you have any feedback, please reach out to us at

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