ZapScale or Totango
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ZapScale vs. Totango: How to select the right tool for your CS team
ZapScale equips B2B SaaS companies of all sizes with a powerful platform for achieving superior customer success. Our user-friendly interface provides customer success teams with actionable data, streamlining workflows through a library of over 50 pre-built playbooks. ZapScale helps you gain a comprehensive view of customer health with over 40 pre-built KPIs and real-time data-driven scores. ZapScale eliminates guesswork, enabling data-driven decisions that drive long-term success for your B2B SaaS business.
Customer Reviews: ZapScale vs Totango
Choosing the right customer success software can make all the difference. Review platforms like G2 are a valuable resource for comparing options. While both ZapScale and Totango receive positive reviews, ZapScale consistently ranks higher across all categories. This suggests that ZapScale may offer a superior fit for your business needs, ensuring a smoother implementation and more satisfied customers.
General Ratings
G2 reviewers praise ZapScale for streamlining customer success. Our intuitive design and user-friendly interface ensure your team can quickly become experts. Furthermore, our rapid implementation process, often completed in a single day, minimizes disruption and gets you started fast.
| ZapScale | Totango | |
|---|---|---|
| Meets Requirements | 9.2 | 8.5 |
| Ease of Use | 9.5 | 8.4 |
| Ease of Setup | 8.9 | 7.3 |
| Ease of Admin | 8.5 | 8.0 |
| Quality of Support | 9.8 | 8.7 |
| Ease of Doing Business | 9.3 | 8.8 |
| Product Direction (%) | 10.0 | 8.8 |
Customer Information
ZapScale empowers you with a comprehensive approach to customer health. Leveraging a pre-built health score framework and incorporating over 40 KPIs, ZapScale provides a nuanced understanding of your customer base. This multi-faceted analysis allows you to identify potential issues and opportunities from various angles, leading to more informed decisions. ZapScale's dynamic and customizable playbooks, combined with intuitive customer segmentation capabilities, facilitate the development of highly personalized and effective customer engagement strategies.
| ZapScale | Totango | |
|---|---|---|
| Customer Health Scores | 9.2 | 8.3 |
| Customer Monitoring | 9.3 | 8.7 |
| Customer Profiles | 8.8 | 8.5 |
| Playbooks | 8.8 | 8.0 |
| Customer Segments | 8.8 | 8.8 |
| Product Engagement | 8.8 | 8.3 |
| Surveys | 8.2 | 7.7 |
Predictions
ZapScale's AI-powered model goes beyond basic insights. It analyzes over 40 data points to predict churn risk and upsell opportunities specifically for SaaS businesses like yours. This means you can proactively address potential issues with customers who might be at risk of churning, and identify opportunities to expand your existing relationships.
| ZapScale | Totango | |
|---|---|---|
| Churn Risks | 9.8 | 8.1 |
| Upsell Opportunities | 9.1 | 7.7 |
| Custom Triggers | 9.2 | 8.3 |
| Machine Learning | 8.5 | 7.2 |
Platform
Customers on G2 consistently rank ZapScale higher than Totango in meeting their business needs and providing ongoing support. They also love the direction we're headed, with frequent feature updates and a clear product roadmap.
| ZapScale | Totango | |
|---|---|---|
| Reporting & Dashboards | 9.0 | 8.1 |
| API & Integrations | 9.3 | 7.9 |
| Data Imports & Export Tools | 9.0 | 8.1 |
| Workflow Capability | 9.2 | 8.3 |
| Notification | 9.3 | 8.1 |
| Customization | 8.9 | 8.1 |
| Scalability | 9.0 | 8.5 |
| Data Security | 9.4 | 8.8 |
| Performance & Reliability | 9.5 | 8.3 |
| User, Role & Access | 9.4 | 8.5 |
ZapScale’s Different
We’re the easiest customer success platform out there. Here are 8 compelling reasons why:ZapScale vs Totango Features Comparison*
| Detail Feature List | ZapScale | Totango |
|---|---|---|
| Customer Information | ||
Customer Profiles | Pre-built, customizable customer profiles | |
Customer Health Scores | 40 pre-built KPI driven world's deepest customer health | Manual. Rule based. Imperfect |
Customer Monitoring | ||
Customer Segments | Pre-built, customizable customer segmentation | |
Product Engagement | Full-stack support for pages visited, time spent and features adopted | |
Product Feature Usage Tracking | Drag and drop pins on your product to track feature adoption | |
Product Outcome Tracking | API-driven data ingestion of product outcomes that become health KPIs and churn predictors using AI | |
Historical Trends of Customer Data | You can lookback to any day/week/month/quarter/year in the past to see the customer data snapshot at that time | |
Historical Data Retention | Infinite | Depends on your package |
User Health Scores | 10 pre built KPI driven world's deepest user health | |
Multi-tiered Customer Data Hierarchy (Group -> Organization -> Location -> Product etc.) | Supports any depth of customer-level data hierarchy | |
Add custom fields | Unlimited | Limited |
| Analytics | ||
Health Trend Analytics | Health aggregated daily, weekly, monthly, quarterly and yearly. Trends available at all these time slices | Only point in time data visibility |
Net Promoter Score (NPS) | ||
Customer Satisfaction (CSAT) Score | ||
Business Growth Trends |