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Simplify Customer Success With ZapScale

ZapScale vs. Totango: How to select the right tool for your CS team

ZapScale equips B2B SaaS companies of all sizes with a powerful platform for achieving superior customer success. Our user-friendly interface provides customer success teams with actionable data, streamlining workflows through a library of over 50 pre-built playbooks. ZapScale helps you gain a comprehensive view of customer health with over 40 pre-built KPIs and real-time data-driven scores. ZapScale eliminates guesswork, enabling data-driven decisions that drive long-term success for your B2B SaaS business.

Customer Reviews: ZapScale vs Totango

Choosing the right customer success software can make all the difference. Review platforms like G2 are a valuable resource for comparing options. While both ZapScale and Totango receive positive reviews, ZapScale consistently ranks higher across all categories. This suggests that ZapScale may offer a superior fit for your business needs, ensuring a smoother implementation and more satisfied customers.

General Ratings

G2 reviewers praise ZapScale for streamlining customer success. Our intuitive design and user-friendly interface ensure your team can quickly become experts. Furthermore, our rapid implementation process, often completed in a single day, minimizes disruption and gets you started fast.

ZapScale Totango
Meets Requirements9.28.5
Ease of Use9.58.4
Ease of Setup8.97.3
Ease of Admin8.58.0
Quality of Support9.88.7
Ease of Doing Business9.38.8
Product Direction (%)10.08.8

Customer Information

ZapScale empowers you with a comprehensive approach to customer health. Leveraging a pre-built health score framework and incorporating over 40 KPIs, ZapScale provides a nuanced understanding of your customer base. This multi-faceted analysis allows you to identify potential issues and opportunities from various angles, leading to more informed decisions. ZapScale's dynamic and customizable playbooks, combined with intuitive customer segmentation capabilities, facilitate the development of highly personalized and effective customer engagement strategies.

ZapScale Totango
Customer Health Scores9.28.3
Customer Monitoring9.38.7
Customer Profiles8.88.5
Customer Segments8.88.8
Product Engagement8.88.3


ZapScale's AI-powered model goes beyond basic insights. It analyzes over 40 data points to predict churn risk and upsell opportunities specifically for SaaS businesses like yours. This means you can proactively address potential issues with customers who might be at risk of churning, and identify opportunities to expand your existing relationships.

ZapScale Totango
Churn Risks9.88.1
Upsell Opportunities9.17.7
Custom Triggers9.28.3
Machine Learning8.57.2


Customers on G2 consistently rank ZapScale higher than Totango in meeting their business needs and providing ongoing support. They also love the direction we're headed, with frequent feature updates and a clear product roadmap.

ZapScale Totango
Reporting & Dashboards9.08.1
API & Integrations9.37.9
Data Imports & Export Tools9.08.1
Workflow Capability9.28.3
Data Security9.48.8
Performance & Reliability9.58.3
User, Role & Access9.48.5

ZapScale’s Different

We’re the easiest customer success platform out there. Here are 8 compelling reasons why:
Seamlessly integrate your apps with ZapScale's intuitive integration wizard. No need for specialized consultants or extra expenses.
Monitor customer health effortlessly with ZapScale's 40 pre-built KPIs. Integrate data from multiple apps and start tracking within a day, saving you valuable setup time.
Accurately predict churn and upsell using ZapScale’s unmatched AI capabilities, giving you valuable insights from the get-go. Get a comprehensive view of your customers and users for unparalleled insights.
Onboard in just 1 day with our dedicated onboarding team. Our team offers dedicated support for six weeks to help you make the most of our platform.
Streamline CS operations with 50 pre-built playbooks and customizable success plans, tailored to meet your unique requirements
Navigate easily with a thoughtfully designed, highly intuitive UI to make your job as simple as possible.
Unlimited user access within your organization without any hidden charges. ZapScale prioritizes transparency and affordability.

ZapScale vs Totango Features Comparison*

Detail Feature List ZapScaleTotango
Customer Information

Customer Profiles

Pre-built, customizable customer profiles

Customer Health Scores

40 pre-built KPI driven world's deepest customer healthManual. Rule based. Imperfect

Customer Monitoring

Customer Segments

Pre-built, customizable customer segmentation

Product Engagement

Full-stack support for pages visited, time spent and features adopted

Product Feature Usage Tracking

Drag and drop pins on your product to track feature adoption

Product Outcome Tracking

API-driven data ingestion of product outcomes that become health KPIs and churn predictors using AI

Historical Trends of Customer Data

You can lookback to any day/week/month/quarter/year in the past to see the customer data snapshot at that time

Historical Data Retention

InfiniteDepends on your package

User Health Scores

10 pre built KPI driven world's deepest user health

Multi-tiered Customer Data Hierarchy

(Group -> Organization -> Location -> Product etc.)

Supports any depth of customer-level data hierarchy

Add custom fields


Health Trend Analytics

Health aggregated daily, weekly, monthly, quarterly and yearly. Trends available at all these time slicesOnly point in time data visibility

Net Promoter Score (NPS)

Customer Satisfaction (CSAT) Score

Business Growth Trends

*This research was collated from a variety of authoritative sources. If you have any feedback, please reach out to us at

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