CATEGORY > CS Metrics

What is a Net Promoter Score (NPS) and why is it important?

7 November, 2022 3 min read

ABOUT THE AUTHOR

Jaya Choudhary

Jaya is the Director of CS at ZapScale. Having spent 10+ years in SaaS, Jaya has gained immense knowledge and experience in the areas of Customer Success, Project Delivery and Business Strategy.

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