Manasij Ganguli is a 2X SaaS founder who built, scaled, and exited his SaaS tech start-up (ThreadSol) in 2019 and is now building ZapScale – a B2B SaaS Customer Success Platform to make CS 10X easier.
Customer health isn't just another metric; it's a proactive tool for maintaining a thriving customer base. Discover the essential steps to create a robust Customer Health Score system with our comprehensive guide.
Discover the crucial responsibilities that make a Customer Success Manager indispensable in a SaaS company. Uncover the 6 key roles they play in driving customer satisfaction, retention, and overall success.
Measure the emails’ volume and consistency to know the bad / unhygienic customers / users. A successful customer stays in high touch with you with high consistency.