Manasij Ganguli is a 2X SaaS founder who built, scaled, and exited his SaaS tech start-up (ThreadSol) in 2019 and is now building ZapScale – a B2B SaaS Customer Success Platform to make CS 10X easier.
Measure the emails’ volume and consistency to know the bad / unhygienic customers / users. A successful customer stays in high touch with you with high consistency.
Measure the page visits volume and consistency to know the bad / unhygienic customers / users. A successful customer shows high page visits with high consistency.
Measure the feature fitment of each customer. A successful customer shows high feature fitment with your product. In other words, a successful customer has almost all of their needed features already in your product and need not ask for more.