Get a 1-month free ZapScale trial. Hurry! Limited seats available.

CATEGORY > CS Basics

The ultimate guide to keeping your churn in check!

15 February, 2023 6 min read
The ultimate guide to keeping your churn in check!

ABOUT THE AUTHOR

Author profile image

Anupama Sahore

Anupama is an experienced Sales, Community, and CS specialist with 8+ years of experience across industries like SaaS, Fintech, and more. She works as a Senior CSM at a leading CLM software company.


Popular from CS Basics

How do you measure Customer Success performance?

How do you measure Customer Success performance?

To measure the effectiveness of customer success efforts, companies need to establish key performance indicators (KPIs) that align with their customer success goals.

27 March, 2023

Customer Acquisition or Expansion - What are you focused on?

Customer Acquisition or Expansion - What are you focused on?

Are you, like anyone in the SaaS space struggling to understand this volatile market and looking to enhance your sales cycles or customer retention strategies?

23 March, 2023

39 questions CSMs should ask their customers

39 questions CSMs should ask their customers

How often do you ask questions from your customers? Do you engage with them regularly or as and when it’s required? A lot of businesses miss out on a lot of opportunities because they assume that they already know how their customers are doing.

16 March, 2023

Should You Outsource Customer Success?

Should You Outsource Customer Success?

If we see outsourcing in isolation, and we are still in the early stages of the development of customer success-focused business operations, outsourcing CS seems like a good option, but

9 March, 2023

Quality Content,

Straight To Your Inbox!

Subscribe for the latest blogs/news/tips.

Write a Blog

If you have experience in CS and

a flair for writing, we’d love to

feature you.

Write to us on

hello@zapscale.com