CATEGORY > Customer Onboarding

Importance of a successful customer onboarding in a SaaS business

16 December, 2022 4 min read
Importance of a successful customer onboarding in a SaaS business

ABOUT THE AUTHOR

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Anupama Sahore

Anupama is an experienced Sales, Community, and CS specialist with 8+ years of experience across industries like SaaS, Fintech, and more. She works as a Senior CSM at a leading CLM software company.

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From the time a sale is closed and internally handed over (from the Sales to CS teams) to when the customer has access to your platform and starts the adoption process would be a simple way to define the onboarding process.

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