Mausmi Ambastha is a 2X SaaS founder who built, scaled, and sold her first SaaS start-up ThreadSol in 2019. Mausmi is now building ZapScale, a customer success platform to make CS 10x easier for SaaS.
A customer success specialist plays a pivotal role in ensuring the satisfaction and success of customers throughout their journey with your product and business overall.
Customer Success is not just about selling a product or providing support; it's a promise brought to life, guiding customers toward success while ensuring a delightful journey
For B2B SaaS businesses, the establishment of a robust Customer Success team stands as a pivotal stride toward ensuring sustained growth and customer satisfaction. In this article, I’m going to discuss the intricacies of crafting an exceptional customer success team.
Boost your efficiency and conquer your jam-packed schedule with these 5 expert productivity tips for Customer Success Managers. Discover effective strategies to streamline your workflow, prioritize tasks, and maximize your impact in this must-read article.