Onboarding Completion Rate

What Is The Onboarding Completion Rate?

The Onboarding Completion Rate measures the percentage of customers who complete your onboarding process.

It signifies whether customers understand your product and are equipped to use it effectively.

How To Calculate Onboarding Completion Rate?

To calculate the Onboarding Completion Rate, divide the number of users who completed onboarding by the total number of new customers, then multiply by 100.

(Number of users who completed onboarding / Total number of new users) * 100

An Example Of Onboarding Completion Rate

You have a 10-step onboarding process for new users.

• Out of 100 new users, 80 complete the entire onboarding process.
• Onboarding Completion Rate = (80)×100=80%

Insights About Onboarding Completion Rate

• Evaluate the effectiveness of your onboarding process.
• Identify areas in the customer onboarding journey where users might face difficulties.
• Optimize your onboarding to enhance customer retention and engagement.