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Support Ticket Response Time & Resolution Time
8 June, 2024 0 min read
What Is Support Ticket Response Time & Resolution Time?
Support ticket response time measures how quickly your support team responds to customer inquiries.
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Resolution time tracks how long it takes to resolve the issue completely.
An Example Of Support Ticket Response Time & Resolution Time
- Response Time: Average duration to initially respond to a support ticket.
- Resolution Time: Average duration to comprehensively resolve a support ticket from its inception.
Insights Support Ticket Response Time & Resolution Time
Assessing Efficiency and Responsiveness
Evaluating how promptly your support team attends to customer concerns.
Identifying Areas for Improvement
Pinpointing aspects where response and resolution times can be enhanced.
Setting Benchmarks and Tracking Progress
Establishing performance targets and monitoring advancements over time.
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