CATEGORY > Customer Success Management
Customer success has the ability to transform a SaaS business. For a SaaS business to achieve long-term sustainable growth, it is imperative to improve customer retention, provide high customer value, improve Net Renevue Retention (NRR), and deliver product-led growth efficiently. And that is why SaaS organizations need Customer Success.
For a customer success team to be able to help the customers achieve their desired goals, it becomes essential to track signals from all key customer interactions with the business. For this, a dedicated and well-integrated tech stack is a must-have.
Let’s take a look at the technology stack for Customer Success:
As a customer success manager, it is important for you to have the right tools to gain a comprehensive view of your customers to further drive customer success. We hope this tech stack was helpful for you, please feel free to save this image for future reference.
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