Mausmi Ambastha is a 2X SaaS founder who built, scaled, and sold her first SaaS start-up ThreadSol in 2019. Mausmi is now building ZapScale, a customer success platform to make CS 10x easier for SaaS.
For a customer success team to be able to help the customers achieve their desired goals, it becomes essential to track signals from all key customer interactions with the business.
In the case of SaaS businesses, where building long-lasting customer relationships and customer satisfaction are the keys to organic and sustainable growth, a successful Sales to Customer Success handover can play a positive role.
While choosing a customer success platform that is best suited for you can be tricky, we’ve collated a set of questions and divided them into segments so you can easily evaluate the best Customer Success Platform for you.