CATEGORY > Customer Retention
ABOUT THE AUTHOR
Shivam Kharwal is the Content Head at ZapScale. He has over 5 years of experience in building brand identity and online presence through the creation and distribution of multimedia content online.
Popular from Customer Retention
Every company appreciates it when clients engage in repeat buying. This indicates that customers are satisfied with the provided products and services.
30 November, 2023
Discover the essential CS metrics that drive sustainable growth to a SaaS business. Know how to measure and optimize your customer success strategy with our top 11 picks for actionable metrics.
27 October, 2023
In a fiercely competitive landscape (especially in SaaS), and user expectations continue to evolve, SaaS providers must prioritize effective customer retention tactics to ensure sustained growth and profitability.
25 September, 2023
Explore the difference between Gross Revenue Retention and Net Revenue Retention in a SaaS business. Discover which metric truly reflects growth and customer value.
29 August, 2023
Subscribe for the latest blogs, podcasts, webinars, and events!
If you have experience in CS and
a flair for writing, we’d love to
Write to us firstname.lastname@example.org