CATEGORY > CS Metrics

Gross Retention vs. Net Retention: Which Tells the Real Story?

29 August, 2023 5 min read
Gross Retention vs. Net Retention: Which Tells the Real Story?

ABOUT THE AUTHOR

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Anupama Sahore

Anupama is an experienced Sales, Community, and CS specialist with 8+ years of experience across industries like SaaS, Fintech, and more. She works as a Senior CSM at a leading CLM software company.

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